Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
245 reviews
SmartCruiser.comSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
SmartCruiser.com is the leading discount cruise website created exclusively for the savvy traveler. A savvy traveler is a SmartCruiser. Purchasing a cruise from SmartCruiser.com offers not only exceptional and even exclusive pricing and offers, but the convenience of arranging airline tickets, airport transfers, hotel bookings, car rentals and trip insurance. Plan your entire cruise vacation in one stop, on one site. Book online, or call one of our highly experienced cruise counselors. Either way, you receive the best price, customized to you, the SmartCruiser. Contact Us: (1-800-444-1560)Follow Us: Facebook: https://www.facebook.com/SmartCruiser/Twitter: https://twitter.com/smartcruiserInstagram: https://www.instagram.com/smartcruiser/YouTube: https://www.youtube.com/channel/UC7RMYWQiltQNDdLE-unyHlQ/
SmartCruiser.com (smartcruiser.com) has 245 customer reviews on The Fair Hearing, with an average rating of 4.7 out of 5.
Showing 207 reviews with 5 stars · Clear filters
your rep Kim is always there to help you.
By John
Response from SmartCruiser.com· Nov 10, 2019
Thank you for your feedback. We agree! Kim is helpful and knowledgeable. At smartcruiser.com we strive to provide our clients with great service plus extra value on each reservation. We look forward to continue working with you.
I had always used my travel agent to book Cruises but this cruise was decided on at the last minute. I wanted to move quickly and called Smart Cruiser. I was very happy with the agent’s help. She got everything squared away and got me booked in the room I was interested in. Job well done.
By Martha
Response from SmartCruiser.com· Nov 10, 2019
Thank you for your feedback. We are glad we were able to help you plan your last minute cruise vacation. Our goal is to provide great service to help meet your needs plus add extra value to your reservation. Have a great time on your cruise. We look forward to helping you on your next cruise vacation.
I've always have gotten the best deals with smart cruiser
By Clifford
Response from SmartCruiser.com· Nov 5, 2019
Thank you for your feedback. We do strive to provide you with extra value when planning your cruise vacation with our knowledgeable travel advisors. We thank you for working with us and look forward to helping you again.
I have booked several cruises with Smart Cruiser. The most important reason I keep coming back is Bob Friedman. He happened to help me with my first cruise and I see no reason to book my next cruise with anybody else. Bob is very helpful and professional, yet also friendly and funny and a delight to talk to. I wish I could meet him personally. I guess I will have to travel to Boca Raton one day. Anyway, thank you Bob.
By Joseph Z.
Response from SmartCruiser.com· Oct 26, 2019
Thank you for your feedback. We agree, Bob is a wonderful Travel Advisor and are so happy he is a part of the SmartCruiser team. We are grateful for you loyalty and look forward to continue working with you and providing you with great service and extra value on your next cruise vacation.
We have been dealing with Bob F. , for several years. His service is by far the BEST of any travel agent to date. He is forthright with information and great suggestions. Our friends depend on us to get them included in all of our cruises due to Bob’s diligence in searching for the perfect vacation.
By Louis
Response from SmartCruiser.com· Oct 25, 2019
Thank you for your feedback. It's fantastic to hear how you value Bob's services. We appreciate your loyalty and thank you for referring SmartCruiser to your friends. We look forward to continuing planning your cruise vacations with the extra value we add. Bob will continue to take good care of you!
We are booking our cruises with SmartCruiser since years. There is no better way to do that. Best prices and excellent advice.
By Franz L.
Response from SmartCruiser.com· Oct 23, 2019
Thank you for your feedback. We are so pleased you know we are the best option to plan your cruise vacation. We strive to provide you with knowledgeable service and great extra value. We appreciate your loyalty and look forward to continue working with you.
Courteous and professional staff. Always took care of my questions and concerns in a prompt and satisfactory manner. Would highly recommend.
By Jo A.
Response from SmartCruiser.com· Oct 21, 2019
Thank you for your feedback. We are happy to know you would recommend SmartCruiser. We do our best to ensure you have all you need for a great vacation with our service and extra value. We hope to help you plan many more cruise vacations.
I happened upon SmartCruiser.com while looking for a major online cruise company. I have found their pricing and additional perks better that the competition. I was put in touch with Patti Hernandez with SmartCruiser and she has been the best. I have booked around 10 cruises with them and have been very pleased. I have never had an issue with them regarding promised perks that weren't delivered. They have even come to bat for me when a cruise line was giving me a hard time while on board. One phone call and the apologies flowed from the cruise reception desk. I have no hesitation in recommending them. Watch for their special offers.
By Raymond A.
Response from SmartCruiser.com· Oct 21, 2019
Thank you for your feedback. We appreciate your loyalty in planning your cruise vacations with us. Patti is an excellent travel advisor and appreciates your business. We strive to provide you with great service and extra value on each of your reservations. We look forward to helping you plan many more cruise vacations
