Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
245 reviews
SmartCruiser.comSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
SmartCruiser.com is the leading discount cruise website created exclusively for the savvy traveler. A savvy traveler is a SmartCruiser. Purchasing a cruise from SmartCruiser.com offers not only exceptional and even exclusive pricing and offers, but the convenience of arranging airline tickets, airport transfers, hotel bookings, car rentals and trip insurance. Plan your entire cruise vacation in one stop, on one site. Book online, or call one of our highly experienced cruise counselors. Either way, you receive the best price, customized to you, the SmartCruiser. Contact Us: (1-800-444-1560)Follow Us: Facebook: https://www.facebook.com/SmartCruiser/Twitter: https://twitter.com/smartcruiserInstagram: https://www.instagram.com/smartcruiser/YouTube: https://www.youtube.com/channel/UC7RMYWQiltQNDdLE-unyHlQ/
SmartCruiser.com (smartcruiser.com) has 245 customer reviews on The Fair Hearing, with an average rating of 4.7 out of 5.
Showing 207 reviews with 5 stars · Clear filters
Excellent service from one of the best travel agent,Kim Tuchek!
By Louise
Response from SmartCruiser.com· Apr 25, 2019
Thank you for your feedback. We love having Kim as part of the SmartCruiser team. It's nice to know you appreciate her knowledge and service. We look forwarding to assisting you with your next cruise vacation.
I found Smart Cruiser and have never used any other company. My agent Patti Hernandez is so professional and enjoyable to work with, it makes traveling a stress free event. I feel Patti gets me the best deals that are available.
By Sandra
Response from SmartCruiser.com· Apr 24, 2019
Thank you for your feedback. It's nice to know that Patti has been responsive to your needs and helped you plan your cruise vacation and keeping you stress free! We look forward to assisting you again.
I've always had excellent service with Smartcruiser. I have used this Agency for many years and I've always had accurate bookings.
By Diana Slaughter K.
Response from SmartCruiser.com· Apr 24, 2019
Thank you for your feedback. We strive to provide you with excellent service and great value. It's nice to know we were accurate too! We look forward to helping you again.
Our travel agent, Patti Hernandez, is very knowledgeable and helpful in assisting us with our travel needs. We have used her services several times in the past.
By Patricia Van den A.
Response from SmartCruiser.com· Apr 24, 2019
Thank you for your feedback. We are grateful to have Patti on our team and glad to know she has provided you with great service. We look forward to helping you plan your next cruise vacation.
Travel agent was very helpful. Called us on her day off to help us book s cruise
By Gary B.
Response from SmartCruiser.com· Apr 24, 2019
Thank you for your feedback. Our agents are dedicated to ensure you have a great vacation. We appreciate you and look forward to helping you again.
Nice to deal with Patti Hernandes who has been very helpful in making cruise booking.
By Ramesh
Response from SmartCruiser.com· Apr 24, 2019
Thank you for your feedback. We are glad to learn Patti was helpful in assisting you plan your cruise vacation. We look forward to helping you again.
I have really enjoyed working with Kim Tuchek. So far I have 3 bookings with Kim. She has provided stellar, fun, friendly, professional service at all times. She responds to my emails promptly, I found out even from home after her shift - that is fantastic service! I appreciated her fun, friendly demeanor when we spoke on the phone also. Not to mention she helped us save $1300.00 on an upcoming sailing, even preserving the exact cabin that was so import to us. I will be recommending all my friends to contact her for any future cruise needs. I have taken 14 cruises over 4 years and will be booking more with smart cruiser in the future because of the fantastic service received from Kim.
By Giles123
Response from SmartCruiser.com· Apr 24, 2019
Thank you for your feedback. We Agree!! Kim has been a wonderful team member since we first started planning cruise vacations. We are happy to know you have appreciated her services and the great values we provide. Your referrals are Kim's best compliments. We look forward to helping you and your friends plan your cruise vacations
