Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
245 reviews
SmartCruiser.comSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
SmartCruiser.com is the leading discount cruise website created exclusively for the savvy traveler. A savvy traveler is a SmartCruiser. Purchasing a cruise from SmartCruiser.com offers not only exceptional and even exclusive pricing and offers, but the convenience of arranging airline tickets, airport transfers, hotel bookings, car rentals and trip insurance. Plan your entire cruise vacation in one stop, on one site. Book online, or call one of our highly experienced cruise counselors. Either way, you receive the best price, customized to you, the SmartCruiser. Contact Us: (1-800-444-1560)Follow Us: Facebook: https://www.facebook.com/SmartCruiser/Twitter: https://twitter.com/smartcruiserInstagram: https://www.instagram.com/smartcruiser/YouTube: https://www.youtube.com/channel/UC7RMYWQiltQNDdLE-unyHlQ/
SmartCruiser.com (smartcruiser.com) has 245 customer reviews on The Fair Hearing, with an average rating of 4.7 out of 5.
Showing 18 reviews with 4 stars · Clear filters
Competitive pricing and extra on board credit were being offered when we booked our cruise through the website.
By Thuy
Response from SmartCruiser.com· May 21, 2019
Thank you for your feedback. We consistently provide you with better offers and do our best to make it a great experience for you either on line or on the phone with one of our agents. We look forward to helping you with your next cruise vacation.
Smartcruiser was always fast in answering my inquiries regarding my upcoming Alaskan cruise. Very helpful for someone who hasn't cruised in 20+ years and never booked for myself.
By Sandy B.
Response from SmartCruiser.com· May 20, 2019
Thank you for your feedback. We are so glad you found us to be responsive with your Alaska cruise questions. Welcome back to cruising! It's changed quite a bit since your last experience. We are here to help you with your next cruise vacation.
Patti is always replying fast and accommodate my requests. Thank you.
By Yuko
Response from SmartCruiser.com· May 20, 2019
Thank you for your feedback. We are glad to know you enjoy working with Patti. We do our best to ensure we take care of our clients and provide great value. We look forward to helping you plan your next cruise vacation.
Very helpful. Planning cruise for 11 people and was helped with any questions I had.
By Linda
Response from SmartCruiser.com· May 20, 2019
Thank you for your feedback. We are glad we could help you and answer all your questions. We do our best to provide our clients with great service and extra value. We look forward to working with you again
Only complaint was that the free drink package was very limited and didn’t include any slushy type drinks like pina colatas.
By Nick
Response from SmartCruiser.com· May 18, 2019
Thank you for your feedback. We plan vacations for our clients with all the cruise lines. Your concern would be a cruise line issue vs the the services and value we provide to you as SmartCruiser.com to help you plan your vacation. We do our best to provide our clients with great service and extra value when you are choosing your cruise. We look forward to helping you plan another cruise vacation
Great fantastic service !
By Rosaura E.
Response from SmartCruiser.com· May 17, 2019
Thank you for your feedback. We do our best to provide our clients with great service and excellent added value. We look forward to working with you again on your next cruise vacation.
While I was very happy with most everything, there were some questions I had & after being unsure of the answer, contacted the cruise ship directly and got a different response. Otherwise, I am very happy & would use your service again.
By Traveler
Response from SmartCruiser.com· May 8, 2019
Thank you for your feedback. While we are glad you were happy with almost everything, next time we will do our best to earn a 5 star rating from you. We don't want to fall short in any area. We strive to provide great service and excellent value to our client. We look forward to working with you again
I usually find the agents are quite helpful when I am ready to book. I usually know before calling where I want to be on the ship and where I’m going. We usually travel with several others and like our rooms to be close. Your agents always have been able to accommodate us! I would and have highly recommended them to our friends.
By Cynthia
Response from SmartCruiser.com· May 4, 2019
Thank you for your feedback. We are glad to know our knowledgeable agents have been able to assist you with the ships inventory and meet your needs. We appreciate your recommendation and referrals and look forward to helping you again
