Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
245 reviews
SmartCruiser.comSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
SmartCruiser.com is the leading discount cruise website created exclusively for the savvy traveler. A savvy traveler is a SmartCruiser. Purchasing a cruise from SmartCruiser.com offers not only exceptional and even exclusive pricing and offers, but the convenience of arranging airline tickets, airport transfers, hotel bookings, car rentals and trip insurance. Plan your entire cruise vacation in one stop, on one site. Book online, or call one of our highly experienced cruise counselors. Either way, you receive the best price, customized to you, the SmartCruiser. Contact Us: (1-800-444-1560)Follow Us: Facebook: https://www.facebook.com/SmartCruiser/Twitter: https://twitter.com/smartcruiserInstagram: https://www.instagram.com/smartcruiser/YouTube: https://www.youtube.com/channel/UC7RMYWQiltQNDdLE-unyHlQ/
SmartCruiser.com (smartcruiser.com) has 245 customer reviews on The Fair Hearing, with an average rating of 4.7 out of 5.
Showing 10 reviews with 3 stars · Clear filters
Lack of communications. Email not being answered.
By Helen
Response from SmartCruiser.com· Apr 30, 2019
Thank you for your feedback. I'm sorry to learn we have not been responsive in a timely manner by email. We will look into this and address the matter. Please know that we are also available by phone to answer any questions you may have 800-444-1560. We appreciate the opportunity to assist you with your cruise vacations.
they are ok, need to work on there customer service skills, don't feel that valued..
By SM
Response from SmartCruiser.com· Apr 24, 2019
Thank you so much for your feedback. We certainly want all of our guests to feel valued. We provide discounts/onboard credit to our clients whether it's your first cruise or your 50th cruise. Our goal is to ensure that every vacation planned provides the greatest value. We appreciate all of our guests and give you the best deals each and every time. We look forward to continuing this practice with you. Please feel free to call us if you wish to discuss your concern further.
