Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
245 reviews
SmartCruiser.comSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
SmartCruiser.com is the leading discount cruise website created exclusively for the savvy traveler. A savvy traveler is a SmartCruiser. Purchasing a cruise from SmartCruiser.com offers not only exceptional and even exclusive pricing and offers, but the convenience of arranging airline tickets, airport transfers, hotel bookings, car rentals and trip insurance. Plan your entire cruise vacation in one stop, on one site. Book online, or call one of our highly experienced cruise counselors. Either way, you receive the best price, customized to you, the SmartCruiser. Contact Us: (1-800-444-1560)Follow Us: Facebook: https://www.facebook.com/SmartCruiser/Twitter: https://twitter.com/smartcruiserInstagram: https://www.instagram.com/smartcruiser/YouTube: https://www.youtube.com/channel/UC7RMYWQiltQNDdLE-unyHlQ/
SmartCruiser.com (smartcruiser.com) has 245 customer reviews on The Fair Hearing, with an average rating of 4.7 out of 5.
Showing 207 reviews with 5 stars · Clear filters
Very good prices. 5* assistance and costumer care. Really honest,safe and reliable. I am using SmartCruiser.com for more than 10 years and I definitely recommend their services!
By PEDRO M.
Response from SmartCruiser.com· May 11, 2019
Thank you for your feedback. We appreciate your loyalty. We strive to provide excellent service and great values to our guests. We look forward to helping you plan your next cruise vacation.
yes I recommend this travel agency to all my friends and family also I am going to make sure they call patty the cruise agent she treat me great she help me to complete my reservation and set up my trip she s great doing her job, I hope all the travel agencies have a great people like patty I have a great time on this cruise thank you patty
By Robert
Response from SmartCruiser.com· May 11, 2019
Thank you for your feedback. Your referrals are our greatest compliment. We are glad you enjoyed working with Patti. She is a wonderful asset to our team. We look forward to helping you plan your next cruise vacation
We have booked over 25 cruises with SmartCruiser over the past 10 years or so. Over the years we have received great service from three of their agents (Jennifer, Kim, and Amber). In addition to a painless booking experience, they also have our backs while we're at sea on those occasions when a cruise line is 'confused' about a promised onboard perk. It's also important to note that they offer some great deals. Their all-in price (after including onboard credits, etc.) is nearly always the best or second best across 5-6 travel agencies that we shop, including Costco Travel. When they are second best we usually book with them anyway due to their superior service. We highly recommend SmartCruiser to anyone seeking the best combination of price and service.
By Rich57
Response from SmartCruiser.com· May 11, 2019
Thank you for your feedback. You love cruising as much as we do! We appreciate your loyalty. We have a wonderful team of cruise experts that are here to help you. We strive to provide excellent service and value to our clients. We appreciate your recommendation.
Kim, our agent, was very helpful as I coordinated a cruise with 10 friends and family members. She was responsive and patient with all my questions.
By Ann
Response from SmartCruiser.com· May 11, 2019
Thank you for your feedback. We are happy to know that Kim took good care of your vacation needs for your group. We hope to provide you that service and value again when you plan your cruise vacation.
Patti Hernandez is simply the best travel agent I have ever dealt with. She takes care of any and all requests with lightening speed and really knows her game.
By Jonathan
Response from SmartCruiser.com· May 11, 2019
Thank you for your feedback. We agree! Patti is helpful, knowledgeable and provides great service. We are glad to know you appreciated the experience. We look forward to helping you again.
It was a memorable experience using trustpilot. Smart Cruiser assisted our vacation and was helpful in using them. I look forward to using Smart Cruiser again.
By ROGER W.
Response from SmartCruiser.com· May 11, 2019
Thank you for your feedback. We are glad we could help you with our expertise, service and values. We would be happy to help you again with your next cruise vacation
Great company to deal with and provides excellent customer service.
By Alec B.
Response from SmartCruiser.com· May 10, 2019
Thank you for your feedback. We do our best to provide value to our clients with excellent service. We look forward to assisting you again
The whole experience went fine. The cabin, the price, the air add-ons, the calculation in Canadian dollars, everything went through without a hitch.
By Michael
Response from SmartCruiser.com· May 10, 2019
Thank you for your feedback. We are glad to know that all the details were well handled for you. We look forward to assisting you with your next cruise vacation.
