Smart & FinalReviews of smartandfinal.com

I went to S&F today, on Hillsdale to buy eggs on sale for$0.99 for a dozen and Gala, Fugii and Granny Smith apples for $0.99 a pound. I put 3 doz. in my cart and put the 3 variety of apples in my cart, went to check out and the clerk said I had to buy $25.00 worth of groceries to get the eggs for that price. My daughter went to the same store location the day before, bought 4 doz. and nothing was said to her about having to spend $25.00 to get the eggs. Then to top it off, I was charged $1.49 a pound for the apples instead of the sale price of $0.99 a pound. I blame myself for this one, I should have checked my receipt before I left. I will never shop there again!!!!!!!!!!!!!!

I came across something on the Smart and Final website that I wanted to buy, but last week it was sold out when I went to my local store #429. A week later (today) the price is the same for item #73242 at $6.99. The website states there is plenty of stock, however the "meat guy" at the store states they are out. It is discontinued and they will not be getting anymore of this product at any price. I suspect there may have been a type-o somewhere, but would expect Smart and Final to honor their digital ads.

Their website often refuses to checkout and you end up repeating to no avail. Especially concerning a credit card with no holds or issues but it keeps declining. I tried 5 others credit cards and same "fake" response. Don't get me started on their "lack of" customer service when you message support on their website. I have done this maybe 4-5x over the years and there is always the same ZERO response back. Even if you resend the message, no one ever replies. This company is not even BBB accredited. Obviously, they care nothing about customer service.

The Smart & Final in Bullhead City, Arizona has a LOT of problems with its on-line shopping! At least 50% of my Orders have problems. The Order I placed today was never delivered. Apparently the DoorDash driver just took my order and disappeared. I immediately contacted the store manager. The referred me to DoorDash to handle the problem myself even though DoorDash is a subcontractor of Smart&Final for its customers. I also contacted S&F Corporate Customer Service. They are usually very helpful and reply quickly. After spending an hour of my time on the phone with DoorDash and S&F and being promised by S&F they were "looking into the problem" I am STILL without my Order and all of that took place 6 hours ago! VERY unprofessional!

I just wanted to give a five star review for the best Customer Service in the Santa Barbara upper State Street in the five points shopping mall. Homero went out of his way to help us and we believe he is a great addition to the store.. and it’s people like him with great customer service that makes you wanna come back.

Expressing my profound disappointment regarding the lack of response to my previous complaint. The absence of an apology or follow-up is unbelievable. Consequently, I have brought this matter to the attention of the Attorney General. As previously documented, I experienced substandard food quality, including the presence of BUGS!!!, and witnessed unprofessional staff conduct, including shouting at customers. These instances of discrimination and poor service are deeply concerning. I intend to share my experience publicly to urge other consumers to support businesses that prioritize quality and respectful treatment of their clientele. DO NOT SUPPORT THIS KIND OF ABUSE **DOLORES NEEDS TO READ HER OWN SMART&FINAL POLICY BEFORE YELLING AT VALUED CUSTOMERS**(Policy is called price scan Guarantee) I am writing to formally lodge a complaint regarding an incident at your store on May 5, 2026, at approximately 3:24 p.m. (Transaction: 204). The issue arose when I attempted to purchase a ten-pound wrap of ground beef displayed for $35.90. Although an employee (OPR: 40048) confirmed this price, the manager on duty, Delores, refused to honor it. During our discussion, Delores became unprofessional and began yelling, particularly after I mentioned involving the Better Business Bureau. She continued to act aggressively in front of other customers and briefly withheld my items. At one point, she laughed and stated, "I don't care, I'm on the clock." As a former District Manager, I found this level of service unacceptable. I spent significant time at your location based on a specific shopping list and expected the displayed price to be honored. Furthermore, I have photos regarding the state of the produce that I would like to bring to your attention. I request that you review the security footage of this encounter. I am seeking a formal apology from Delores to both my mother and myself for her behavior. I look forward to your prompt response regarding this matter. Regards, Adam Martinez

Their online shopping is ridiculous! The funds are there but it keeps saying declined. The FUNDS ARE THERE! I changed stores and I get only half of what I ordered. Im disabled and this experience is the worst. CHANGE YOUR WEBSITE! FIX IT!

MY BBB REVIEW: 04/05/2026 1:53 p.m. Purchased Farmer John's for $14.99 each. I had two coupons for $10.00 off from the manufacturer. So I brought someone to go shopping with to make two purchases. The assistant at self checkout didn't listen to anything I said, overcharged us and removed us from line. I'm so upset there are no words, I was charged three times. Contacted Smart&Final several times about concerns. They have not contacted me or done anything to resolve the issue. Paid double I am constantly overcharged and getting bad grocery. PLEASE VIEW IMAGES BUGS MOLD & MORE