Wednesday, November 4, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
190 reviews
SmartalbumsSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
SmartAlbums is album design software for professional photographers. Known for years as Pixellu, we have been building tools for wedding, portrait, and family photographers since 2010.SmartAlbums turns a folder of images into a finished, print-ready album design in minutes using intelligent layout technology and thousands of handcrafted templates. Drop your photos in, make cuts in the timeline, and watch the spreads build themselves, then customize layouts, colors, fonts, text, and backgrounds however you like.Every major print lab's specifications are built into SmartAlbums, so bleeds, margins, and safe zones are handled automatically, and built-in safety checks catch problems before files reach the lab. Our proofing feature lets you easily publish a draft, collect client feedback, and make revisions. Alongside SmartAlbums, we make SmartGalleries for delivering and proofing client photos online, and SmartSlides for creating cinematic photo slideshows set to music. The three work together: client favorites flow from a gallery straight into an album design, and slideshows embed directly into the gallery your client is already viewing.Photographers in more than 100 countries use SmartAlbums, SmartGalleries, and SmartSlides, supported by a distributed team spanning four continents. Both Mac and Windows are supported, with a free 14-day trial and no credit card required.Learn more here: https://www.smartalbums.com/
Smartalbums (smartalbums.com) has 190 customer reviews on The Fair Hearing, with an average rating of 4.8 out of 5.
190 approved reviews, newest moderated first
I encountered a serious technical difficulty and the customer support helped me immediately with ease. Really happy with the whole service.
By SUBURBAN
Response from Smartalbums· Aug 19, 2026
Thank you for your feedback, we're so happy to hear it!
I had some technical issues that were way above my head and the team made it so easy to fix supplying links and detailed steps.
By Matt x J.
Response from Smartalbums· Aug 19, 2026
Thank you for your feedback. We're always happy to help!
Hi i am photographer for Marlies Dekker Fotografie. As wedding photographer in the Netherlands making stunning slideshows for my couples are an easy way to deliver the first preview. The support is quick and helpfull if needed. So for my slideshow i am fully covered with pixellu. Only thing i am waiting for is the possibility in their galleries to drop a mark over the photos so they can t be downloaded without the mark and i can start selling them via the galleries. Than i will start using their galleries too.
By Marlies Dekker F.
Response from Smartalbums· Aug 19, 2026
Hi Marlies, thank you so much for the kind words! We are so glad SmartSlides has been a great fit for your wedding photography workflow. That is a great suggestion regarding watermarking - we will make sure to pass it along to our product team!
⭐⭐⭐⭐⭐ I had an issue with my account and initially thought I had lost access to my subscription, galleries and projects. After contacting support, Kelvin and Fernanda investigated the problem, checked the backend and helped me identify the real cause. In the end, the issue was actually caused by a typo in my email address, which had created two different accounts. The support team was patient, quick to respond and helped me recover access to everything. They manually corrected the account information and made sure my subscription, galleries and data were linked correctly. Great customer service and a very positive experience overall. Thank you, Kelvin and Fernanda!
By Ruben
Response from Smartalbums· Aug 19, 2026
Thank you for your feedback, so glad we were able to solve it!
They help you out within hours with the solution.
By La Sal W.
Response from Smartalbums· Aug 19, 2026
Hi! Thank you for your feedback. We're always happy to assist :)
Instalei e quis experimentar o período grátis, estava a gostar, até ponderei comprar após os 14 dias, mas depois que tentei exportar e vi a "marca de água"...aquilo não é uma marca de água, aquilo é mesmo uma forma de impedir alguém de partilhar o PDF, como vou saber se é um bom software se no tempo experimental não tenho como testar a 100%...ponham uma marca de água mais discreta, assim perdem clientes, eu não voltarei a usar e não vou comprar... inadmissível
By Filipa M.
Response from Smartalbums· Aug 19, 2026
Olá, obrigada pelo seu feedback! Entendemos a sua frustração e queremos explicar o motivo da marca de água. Durante o período de avaliação gratuita, a marca de água é aplicada nas exportações para proteger o nosso software. Compreendemos que isso pode limitar a experiência de teste, mas é uma medida necessária para evitar o uso indevido da plataforma. Dito isso, a nossa equipa de suporte está sempre disponível para tirar dúvidas, mostrar exemplos de exportações reais e ajudá-lo a tomar uma decisão bem informada antes de comprar. Se quiser saber mais ou ver exemplos do produto final, não hesite em entrar em contacto connosco!
Ho riscontrato un problema con un progetto, mi hanno aiutato a risolvere con molta tempestività.
By Luca B.
Response from Smartalbums· Dec 9, 2025
Ciao Luca! Grazie per il feedback. Siamo sempre felici di aiutarti.
Me gustaba mucho el programa Smart Albums 2, lo compré en su momento por unos 300 €, pero ahora ya no puedo usarlo porque exigen un pago mensual. Me parece totalmente injusto que un software que era de pago único se convierta en una suscripción obligatoria. Me parecen abusivas este tipo de políticas.
By anan
Response from Smartalbums· Dec 9, 2025
¡Hola Anan! Entendemos tu frustración. Actualizar a la última versión de SmartAlbums es completamente opcional, ya que todas las licencias de SmartAlbums 2 adquiridas siguen activas, accesibles y pueden usarse en sistemas operativos anteriores. Sin embargo, esta versión del software es mucho más antigua y se creó con marcos de código obsoletos que ya no se ajustan a los estándares modernos. Por este motivo, ya no pudimos dar soporte a SmartAlbums 2, ya que necesitábamos crear una aplicación completamente nueva que incluyera herramientas modernas para mejorar la experiencia de SmartAlbums en nuestra comunidad. También hemos ofrecido varios descuentos en los últimos años, reservados exclusivamente para los clientes de SmartAlbums 2, para que todos puedan actualizarse a la versión más reciente de SmartAlbums y acceder a todas las herramientas más recientes que hemos creado a un precio reducido. ¡Esperamos que esto te ayude a aclarar la situación! Si tienes alguna otra pregunta, no dudes en contactarnos por correo electrónico a [email protected]. ¡Siempre estaremos encantados de ayudarte!
