They were very helpful in changing my…
They were very helpful in changing my order.
By Tracy K.
Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
3,851 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Big Pet Food prioritizes profits over cat health and they pack cat food with preservatives and fillers. Smalls believes cats deserve better and uses natural ingredients and added vitamins and minerals in our food. Our recipes are cooked with minimal processing. After cooking, our recipes are then frozen to maximize freshness and shipped off to happy cats across the country.
Smalls (smalls.com) has 3,851 customer reviews on The Fair Hearing, with an average rating of 4.2 out of 5.
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They were very helpful in changing my order.
By Tracy K.
My cat loves the food. He is a big boy and Smalls offers enough calories to keep him strong and healthy. Smalls has a responsive team and gets his food delivered so he does not have an overlap in his eating!
By Brian S.
At first Ivan would not eat the food. Finaly, he started eating and he looked so much better. However, he would only eat a few teaspoons at a time. It amounted to 3 teaspoons for the day. He would eat from the same packet for 3 days then he would not eat from the pack even though there was a lot left. I had to open a new pack. I think your cat food is good quality, but Ivan is too picky. I'm working on him. I still have a lot left.
By Laris V.
Great food. Delivered right to my door. And most importantly, my cats love it.
By Edythe K.
My cats loved this food and one of them is a picky eater.
By D P.
The Food was perfect, the treat squeezes were loved. The Bird nibs their favorite. I have lots of product. They are two old boys who eat very little. With your product they are eating more than I've seen them eat in years. When I reup my subscription it will be for less product till I can get them up to normal amount.
By Joy H.
My cat LOVES the food. And her fur has become really soft again!!!
By Maria B.
A fine product and exceptional customer service!
By Patricia L.