Fresh food and high quality
Fresh food and high quality, and my older cats love it!
By Alicia
Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
3,851 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Big Pet Food prioritizes profits over cat health and they pack cat food with preservatives and fillers. Smalls believes cats deserve better and uses natural ingredients and added vitamins and minerals in our food. Our recipes are cooked with minimal processing. After cooking, our recipes are then frozen to maximize freshness and shipped off to happy cats across the country.
Smalls (smalls.com) has 3,851 customer reviews on The Fair Hearing, with an average rating of 4.2 out of 5.
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Fresh food and high quality, and my older cats love it!
By Alicia
This is the best wet cat food I could find on the market. Sadly, my cat passed away due to a respiratory condition before she even finished her four-week supply. I had to cancel my subscription, and Smalls had already charged me for the next delivery, but they processed the refund quickly. When I told them the reason for the cancellation, they didn’t just issue a refund, they also sent me a photo of my cat in a very elegant frame to honor her. I’m truly grateful to Smalls for their kindness and compassion during such a difficult time.
By Dana B.
Tried this with a discount code from Ryan Hall (YouTube weather guy). Cat liked it and transition was easy but it doesn't fit the budget.
By Shawn
Good communication, ability to change selections and shipping dates as needed
By Cheryl R.
Great product
By Laura
Smalls has been a great change in my cats life. She lives all her new flavors and the customer service is outstanding. Thanks smalls!
By Shamil C.
Ive been interested in smalls for a while but have been hesitant because of cost and one of my cats is SUPER picky. Like, he will lick the juice off wet food and walk away from it. I decided to give it a go since hes getting up in age and deserves good food. The way he devoured it from the jump had me questioning who this cat belonged too. He gets a pack a night along with dry food. He will come to me and yell at me for his dinner (which he hasn't done since being a kitten). The cost is definitely worth the change in my cats. The customer service is amazing! Theyre so responsive and I didnt have to deal with a chat page. The texting feature is the best. Wish more companies would do that.
By Irene
My senior cat loves his Smalls food! I could tell after a few days of switching him to it that his energy levels increased, his fur became softer, and he began gaining some weight, which is good, because he was beginning to lose weight beforehand. I love seeing how much he enjoys eating now!
By Christy B.