SmallsReviews of smalls.com

Response from Smalls· Oct 14, 2025

Thank you for sharing your experience. We’re sorry to hear that your cats didn’t take to the food—every cat has their own preferences, and we understand how frustrating that can be. We recommend continuing to mix in their old food with Smalls, serving it warm to bring out all the meaty aromas, and adding toppers or enticers to pique their curiosity. It might take a little time, but the long-term health benefits are well worth it. We break it all down in this blog post, and of course, we’re always here if you want more tips: https://www.smalls.com/blog/post/is-my-cat-a-picky-eater

Response from Smalls· Oct 14, 2025

Thank you for sharing your experience. We’re glad to hear that our team was able to make things right with your refund. We’re sorry for the frustration caused by the subscription setup and the delivery issues—this is certainly not the experience we want for our customers. We truly appreciate your feedback and will continue working to make our ordering and shipping processes as smooth and clear as possible.

Response from Smalls· Oct 8, 2025

I am sorry to hear that none of your three cats would touch the food! That is frustrating, especially after taking the time and effort to try a new, high-quality product. If this was for a Sampler order, it’s still eligible for our 100% Money Back Guarantee, so please reach out to our Cat Concierge team at [email protected] or text 503-487-4303 for assistance, as well as for any additional transition tips.

Response from Smalls· Oct 8, 2025

We’re sorry to hear your cats didn’t take to Smalls. Every cat has unique tastes and preferences, and while many kitties thrive on our fresh recipes, some simply don’t take to certain flavors or textures. If your experience was with a Sampler order, it’s still eligible for our 100% Money Back Guarantee, so you can reach out to our Cat Concierge team at [email protected] or text 503-487-4303 for assistance. We truly appreciate your feedback—it helps us continue improving our recipes and the customer experience for all cats and their humans.

Response from Smalls· Oct 8, 2025

We’re sorry to hear about your experience and understand your frustration—especially with a cat that normally eats so broadly. Every cat has unique preferences, and while many kitties thrive on Smalls, some simply do not take to certain flavors or textures—even when they normally eat everything else. To clarify, once an order has been charged and prepared for shipment, our team is unable to halt it. All order changes or cancellations must be submitted before our Thursday 8 PM EST cutoff via your Account Portal. We also send a Heads Up email a few days before shipping, so customers have time to make adjustments. We do understand that shipping timing can be frustrating, especially if you’re out of the country. While we can’t retroactively cancel orders that have already left our warehouse, your Sampler order is still eligible for our 100% Money Back Guarantee, so you can always reach out to our Cat Concierge team at [email protected] or text 503-487-4303 for guidance on next steps. Our team can also revisit your issue regarding the shipment that was delivered away you were away and make things right. We appreciate your feedback.

Response from Smalls· Oct 8, 2025

We’re genuinely sorry to hear about your experience and understand your frustration. Every cat has unique preferences, and while many kitties enjoy Smalls, some simply don’t take to certain flavors or textures—even if they normally eat anything. All of our reviews reflect real customer experiences. Many cats do thrive on our recipes, but unfortunately, there will always be a small subset of picky eaters who don’t. Regarding your order, our 100% Money Back Guarantee covers Sampler purchases. If your cats didn’t enjoy it, our Cat Concierge team can assist you with the next steps for a refund. You can reach them at [email protected] or text 503-487-4303. We also understand that pricing can be a concern. Smalls is made with high-quality, human-grade ingredients and portioned specifically for optimal feline health, which is why it’s priced differently from standard grocery options. Thank you for giving Smalls a try, and we truly appreciate your honest feedback—it helps us continue improving both our products and the experience for all cat parents.

Response from Smalls· Oct 8, 2025

We’re sorry to hear about your experience and understand how frustrating this must have been. Every cat has their own tastes, and while many kitties love our recipes, some simply don’t take to certain flavors or textures. To clarify on the order: when a Sampler is purchased, it automatically starts a subscription that is fully customizable. This means that future shipments can be adjusted, paused, or canceled via your Account Portal, and we always send a Heads Up email a few days before shipping. Unfortunately, cancellations after an order has already been processed won’t retroactively stop that shipment, which is why the order you received had already been fulfilled. We do offer a 100% Money Back Guarantee on your Sampler, so if your cats didn’t enjoy it, our Cat Concierge team can assist you with the next steps for refunds. You can reach them at [email protected] or text 503-487-4303. We appreciate your feedback on the aroma and will pass it along to our team as we continue improving our recipes and packaging. Thank you for giving Smalls a try.

Response from Smalls· Sep 28, 2025

We’re truly sorry for how stressful this experience has been for you and your cats. Please know that we take matters like this very seriously. Your subscription was canceled promptly, and we acted as quickly as possible once your concerns were raised. We issued a refund for your sampler under our money-back guarantee, while our food safety team and veterinary partner reviewed the batches you shared, along with the vet records you provided. All batches passed safety and quality checks. After reviewing the records carefully, our veterinary partner noted that both cats have histories of digestive sensitivities, and one also has dermatitis and a history of food sensitivities, which may have contributed to the reactions you observed. The health and well-being of your cats is always our top priority. While we stand by our products, we also recognize that every cat is unique and some foods may not be the perfect fit for every kitty. It’s always a good idea to check with your vet before switching foods, especially if a cat has known sensitivities or health concerns. We hope this helps you see the care and attention we gave, and we’re truly sorry this experience wasn’t what you hoped for when choosing Smalls.