Tuesday, November 10, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
3,851 reviews
SmallsSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Big Pet Food prioritizes profits over cat health and they pack cat food with preservatives and fillers. Smalls believes cats deserve better and uses natural ingredients and added vitamins and minerals in our food. Our recipes are cooked with minimal processing. After cooking, our recipes are then frozen to maximize freshness and shipped off to happy cats across the country.
Smalls (smalls.com) has 3,851 customer reviews on The Fair Hearing, with an average rating of 4.2 out of 5.
Showing 2,681 reviews with 5 stars · Clear filters
My kittens are obsessed with their Smalls fresh cat food. I feel great feeding them a product that is helping them grow and develop into healthy adults cats. Their favorite is the ground cow. I'm also pleased with the ease of the website and ordering process.
By JP
Smalls has been amazing for my purrbabies. Their fur is soft as kittens but shiny! They have more energy, my arthritic cat is bouncing around and playing way more. AND they loooove the bird meals.
By Trinda C.
love to have healthy, convenient food for my cat. their customer service has also been phenomenal. super responsive and helpful with any and all questions
By Steph
I absolutely recommend smalls to anyone with a cat that can afford more than a friskies diet. Because I’m well aware, even though I find it afford compared to other retail options but I also know not everyone can afford the same things. Above all our friends need to be fed, period. Back to Smalls. From quality, customer service, delivery all of it is great. I wouldn’t go by their recommendations as far as kcal intake for your cats. You might end up under feeding them. My girls absolutely love the fresh. I ended up in Smalls bc my oldest was barfing after eating her regular kibble and wanted her on only wet. You can change your subscription anytime as many times, cancel with no fees, text them for help, delivery is included as are free treats. They’re species appropriate which is super important to me. There’s plenty of coupon codes to get their sample box even cheaper. There’s no hidden fees or the likes.
By Philly H.
Hello, smalls has been a dream to work with. My cat Layla loves the wet food and dry food. When I have questions smalls agents promptly answer within the same day.
By Hunter N.
My cats love Smalls food! It is by far their favorite. The food is fresh, minimally processed and great ingredients!
By Heather
They love it! My cats love the food and the litter box is less 'stinky' as well! I love the variety of meats and so far they love them ALL!
By Kim B.
Only positive experiences so far! I have three cats and all three have shinier fur coats and more energy. My youngest was throwing up food and hairballs on the regular and that completely stopped ever since I switched to Smalls. They package the food well and I like that the packaging is recyclable. It's a little pricey, but it's worth the money!
By Dina H.
