High quality and convenient
My cats love this food and I love the convenience of the subscription and automatic deliveries.
By Alicia B.
Tuesday, November 10, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
3,851 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Big Pet Food prioritizes profits over cat health and they pack cat food with preservatives and fillers. Smalls believes cats deserve better and uses natural ingredients and added vitamins and minerals in our food. Our recipes are cooked with minimal processing. After cooking, our recipes are then frozen to maximize freshness and shipped off to happy cats across the country.
Smalls (smalls.com) has 3,851 customer reviews on The Fair Hearing, with an average rating of 4.2 out of 5.
Showing 2,681 reviews with 5 stars · Clear filters
My cats love this food and I love the convenience of the subscription and automatic deliveries.
By Alicia B.
Customer service via the chat function was excellent. The representative understood the issue and was very accommodating. The solution was above and beyond.
By Lily E.
My cat had been having problems keeping food down. Changing his diet to smalls has made him a new cat. He has gained weight and feels so much more muscular. His coat is shining and he plays a lot! Thank you!
By J.
Excellent quality and very palatable to my kitties!🐱🐱
By ELLEN S.
Amazing experience, my cat loves smalls and so do all the cats I’ve recommended it to
By Caleb I.
I was trying to get a sample for a new cat but because I had a previous cat registered, I was unable to get a second sample. I emailed customer support and got a very quick response and was able to solve my needs immediately. Thanks again!
By Hannah K.
Delivered quickly !! My cat will enjoy !
By Sue
Smalls is very responsive which I appreciate. The food is a very good quality which is probably why I’m still having to convince my cat to love it. 😻
By HOLLY H.