Terrific company
Terrific company. Great product for cats with allergies. Customer support is outstanding.
By Russell H.
Tuesday, November 10, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
3,851 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Big Pet Food prioritizes profits over cat health and they pack cat food with preservatives and fillers. Smalls believes cats deserve better and uses natural ingredients and added vitamins and minerals in our food. Our recipes are cooked with minimal processing. After cooking, our recipes are then frozen to maximize freshness and shipped off to happy cats across the country.
Smalls (smalls.com) has 3,851 customer reviews on The Fair Hearing, with an average rating of 4.2 out of 5.
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Terrific company. Great product for cats with allergies. Customer support is outstanding.
By Russell H.
My picky eater really likes Smalls bird food. I taste tested several different brands and this was the one he prefers. It did take about a week or more for him to begin to eat it Now he finishes his food regularly.
By Guest
On time delivery and good customer service. My cat loves the food.
By D F.
I love this food and so do the fur babies!! Vet says their coat is beautiful and they’re both so healthy! It took some getting used to I had to mix in with the old food but now it’s all they want to eat .
By Nitza V.
Great products! Great customer service!
By Irene T.
Everything gets here perfectly packaged. It was great to be able to adjust the delivery time frame. However, my cat lets me know twice daily that I am too slow for her starving self whenever I pull her food package from the fridge. That 10 -15 secs in the microwave is just too much delay.
By Cindy M.
Smalls has been great! My cats LOVE the food and their digestion has been much better.
By Sarah
Been on Smalls for over a month now and it took some time for Gizzy, who is a very picky eater, to take to it but he's doing fine with his new diet now. He also likes the treats and I've tried other healthier treats in the past that he would not touch. Our big breakthrough was to pulverize the treats and sprinkle them over the Smalls and that really did the trick. Several months ago he had a very severe case of pancreatitis and I really thought I was going to have him put down but after two months of a LOT of medication and one really big vet bill he's back to normal. As a result I did a lot of research into a healthier cat food which is how I found Smalls and I'll never go back to canned food again.
By Laurie