Bec expedited my order promptly.
Bec expedited my order promptly.
By Cletus A. Reed J.
Tuesday, November 10, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
3,851 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Big Pet Food prioritizes profits over cat health and they pack cat food with preservatives and fillers. Smalls believes cats deserve better and uses natural ingredients and added vitamins and minerals in our food. Our recipes are cooked with minimal processing. After cooking, our recipes are then frozen to maximize freshness and shipped off to happy cats across the country.
Smalls (smalls.com) has 3,851 customer reviews on The Fair Hearing, with an average rating of 4.2 out of 5.
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Bec expedited my order promptly.
By Cletus A. Reed J.
I bought the Sample Kit trying to find a food my elderly cat likes. It was shipped quickly and packed well so it stayed cold during shipping. The paperwork mentioned the high protein content which I hadn’t thought of so I consulted my vet. He said it wasn’t recommended for my 20 year old cat with developing kidney issues. So, I canceled my subscription before a routine monthly shipment could be sent. The cancellation process was easy and hassle free.
By Marcia B.
Very compassionate customer service when I had to cancel my subscription
By Debra
First of all my cat LOVES the food but, what makes it better is I can talk to you personally. You were so kind & helpful & thank you for the free Catnip crunchy treats. I need more of them actually, Jethro loves those too!!❤️🐈⬛
By Catherine C.
Directions were followed. Kitty did not take well to his new food as it took a good week to wean him off his old, fattening food and there is some he will not eat so will avoid his dislikes.
By Mary L.
our cat loves his new food. he was a little dubious at first but 10 secs in the microwave did the trick!
By Rocky
The food is amazing, my boys love it, and it smells way better than any other food we have tried. They both look forward to meal time more than ever!
By Sage S.
always there to help
By Jennifer