SmallAppliance.ComReviews of smallappliance.com

I'd give this company a zero stars if it existed! On November 11, 2024 I learned of this company through a contact number on the T-Fal website (Authorized Dealer List) and contacted them. A lady answered the call and after I told her what I was looking for, she sent me an email with a link to place the order. I placed the order through the link and never heard back from them despite calling every week for 2 1/2 months. The receipt I was sent via email stated that my credit card would reflect a charge form Turnpike Appliance/SmallAppliance.com. Never got through Small Appliance but I did get through Turnpike Appliance via phone and ordered my part. T-Fal should review their Dealer Listing to ensure there a no rats aboard their ship!

Appears to be a fraudulent company/site. They take orders, phone number always says not open on Friday and doesn't go through no matter what day of the week it is, emails bounce back and they charge doubt do not fulfill orders. Can't reach company at all after months of waiting for order. Will be contacting cc company for reimbursement as fraudulent charge.

Not happy with this company! First, their site randomly works. The home page loads, then no matter what you click to go to the next link it says, "this site can't be reached". Second, I placed an order on 11/4 and was told I would recieve an email. It is now the 19th; no email, no product received. Third, I called their customer service line, multiple times over the last week, and today the 19th. A recording answers and says they are open M-TH 9AM to 3PM est. Today, the 19th, is Wednesday at 10:09AM cst. NOT OPEN! They have charged my card for the product. This place is the only replacement company for many name brand companies, so if I want my part, I have to live with the bad service and maybe get it at some future date. Well smallappliance.com you have yourself a Happy Thanksgiving, since ours will be ruined because I cannot get the parts I need for my @TFAL Deep Fryer. #TFAL

Will not return call or email. Website fails. Phone customer service but will not let leave message. I called Rowenta first about iron part. They said they could not sell me the part and referred me to smallappliance.com. I'm now not pleased with either company.

I placed an order on 3/3/23 for a replacement jar for a Krups blender. In May, 2023 I was told it was delayed. It is now March, 2025 and numerous emails and calls have gone unanswered. No Krups jar, no refund, no communication. Terrible company.

Terrible. Non existent customer service. I paid 120$ for a crock pot liner and returned it and only got 60$ back because they claimed it was 30$ to ship to and from my house. I had to open a dispute on PayPal and am still struggling to get a refund

This company is same as 1800parts.com... Probably changed name to escape bad reputation. No status on my order. 4 month old.. Don't answer email. Don't waste your time and money here.

Ordered a replacement electric cord for my electric skillet. Got charged but never received anything. It was supposedly in stock but cannot get through to the company either by phone or email. DO NOT BUY ANYTHING FROM THIS COMPANY!!!