I was unaware that you could not enable…
I was unaware that you could not enable his/her remotes or I would not have ordered an extra remote.
By Don H.
Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
292 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Smafan is an acclaimed fan and lighting company based in the U.S. that designs and produces innovative cooling and lighting solutions to keep your smart life in motion. We are known for elegant designs, smart functions, advanced motor and lighting technology, and unrivaled performance.
smafan.com (smafan.com) has 292 customer reviews on The Fair Hearing, with an average rating of 4.5 out of 5.
292 approved reviews, newest moderated first
I was unaware that you could not enable his/her remotes or I would not have ordered an extra remote.
By Don H.
Purchased two super quiet Explorer outdoor smart fans. Customer service was able to quickly provide longer down rods to accommodate my sloped pavilion ceiling. Both fans werer easily synced to run from one remote.
By Richard G.
the fan is beautiful but came crooked and without a remote. We also can not figure out the app so though it looks nice we haven't been able to enjoy it.
By Katherine Di F.
Response from smafan.com· Oct 5, 2021
Dear Katherine Thank you for your feedback,Katherine.We have warranty service to support our customers,if you want any assistance in the /exchange/return/refund,we are happy to help you out. If our customers receive damaged packages(or crooked parts of the fan),we can send replacement to them for free.The carrier will be responsible for the damaged packages(parts). Regarding your order SF#1721,we have discussed it further via email on June 30.You said that the look of the fan didn't fit your room.We have proceeded the return and have already created the refund to you. If you have any comments or suggestions,please feel free to tell me.We will improve our products and service.Hope to see you back in the future,Katherine.
Impressive fans and tech! Bought 2 to replace outdated fans. Really like the look and performance of the design. Set up to Google Assistant and able to control now via voice and app. Just purchased a 3rd fan to complete whole house.
By Satisfied