Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Average
166 reviews
Slø - not fast fashionSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Slø is revolutionizing the fashion industry with sustainable, made-to-order jeans that fit perfectly. We're on a mission to end fast fashion by creating personalized denim using innovative technology and ethical production methods.Our unique approach ensures each pair of jeans is tailored to your exact measurements, offering unparalleled comfort and style. We're committed to transparency, quality, and customer satisfaction, aiming to deliver your custom jeans within 30 days.It's not easy, and building a new model for the fashion industry doesn't happen overnight. But we're working constantly to accelerate progress with our mission.Join us in reshaping the future of fashion - one pair of perfectly fitting, sustainable jeans at a time.
Slø - not fast fashion (slojeans.co) has 166 customer reviews on The Fair Hearing, with an average rating of 3.4 out of 5.
166 approved reviews, newest moderated first
I would rate this company zero stars if I could. I ordered a pair of jeans in January 2025 and paid $153, expecting great quality. Nearly a year later, I still have no product and barely any updates—each “update” just pushes the timeline another 3–4 months. I’ve contacted them multiple times requesting a refund, but they refuse to issue one.
By Natasha C.
ScamScamScam. I have placed 2 orders in January 2024. One was produced and theoretically shipped in Oct 2024, but never arrived (or left the warehouse). I requested a refund in Feb 2025 but it never arrived. The other they haven't produced and I requested a refund mid-september 2025. They keep stalling me and blaming it on Wix. I'm pretty sure it's a tactic to prevent credit card chargebacks. Slo sends an AI-generated update every month or so. I was prepared to wait a couple months for good jeans. But I am not prepared to wait months for a refund on jeans that don't exist. A million businesses operate world-wide and are able to issue prompt refunds. This company is either horribly mismanaged, or a scam. And their website still states a 30 day guarantee so they continue to lie. If you can make jeans in 30 days then make my jeans and send them to me. If you can't give me my money back. If you can't stop trying to take other people's money. Please save yourself the headache and avoid.
By Dominique
Terrible, if i could give 0 stars I would have. I finally received 1 pair of jeans after about a year of waiting to discover they are huge. I foolishly ordered more as I was trying to support a small business and was promised better service. Well it has been a couple of years now and still no jeans. Save your money, save your time and shop elsewhere.
By Customer
It's been over 3 years and I still don't have my jeans, nor a refund. They just keep stringing me along. Do not buy from this business, you will never get your money back,and you will never see those jeans.
By Tatyana G.
SCAM. DO NOT ORDER SLO JEANS. I ordered a pair of Slo jeans on Sept 1st 2024 as a birthday present to myself. Never received the jeans and never got a refund despite NUMEROUS emails back and forth with Slo Support. They LITERALLY just stole $100 dollars from me. Update Aug. 18: I have emailed Ralph. Response pending.
By Mackenzie Lenore W.
Response from Slø - not fast fashion· Aug 14, 2025
Mackenzie, Thank you for your review. I understand your frustration, and I want to address your concerns directly. First, regarding communication - we've been sending regular email updates to all customers about both our shipping solution delays and refund processing issues. If you haven't been receiving these, please check that you're emailing the correct address: [email protected] (not .com) - this is a common mix-up that prevents customers from receiving our updates. I haven't received any emails from you directly, which suggests there may be a communication issue on our end. Please email me personally at [email protected] so I can look into your specific situation immediately. Based on your order timing, you may be part of what we call the "hard luck crew" - customers whose completed jeans were hidden from us by a shipping partner for up to 9 months. We discovered this issue, terminated that partnership, and have been working to resolve every affected order with significant compensation packages. Regarding the "scam" concern - I understand why delays can feel that way, but we maintain complete transparency about every challenge we face. We have our own factory in Istanbul, 900+ completed jeans ready to ship, and we're currently waiting for global trade conditions to stabilize before shipping to avoid packages being lost in customs or customers facing unexpected duty charges. Our communication has been consistent about these external challenges because transparency, even when it's difficult news, is core to how we operate. Please reach out directly at [email protected] so we can resolve your specific situation immediately. Best regards, Ralph Chief Operations Officer, Slø
I do not remember when my friend ordered her jeans, but it was over a year ago when there still were so many options on how many pockets etc... So round about 1 ½ years ago. For way too long there were almost no updates, until SHE asked for some information. Then the email flood came... Excuses iver excuses: Problems with the dye (as far as I recall), issues with sewing, fraud in Istanbul... Instead of jeans, she got coupons... My friend really wants to love slø, so she tried again. But because it was so long ago, a lot of things changed and the options she loved were all gone. But she tried again... And has not heard a single word ever since... unless she presses for information that is! And won't you believe it: There are ZERO posts on Instagram anymore on slø's page... and the last update Kristian made on Instagram was in 2022. I am fairly sure after all that this company is a fraud. If at least SOMETHING would happen. But this is absolutely unacceptable!
By Jennifer
I was in the first pre-order and got my pair of those about six months after I ordered. It was their first round so I didn't think much of it. The jeans were really comfortable and had pockets as promised. Then they offered their Istanbul Club to support them needing to change some things with their manufacturing. I ordered again, a pair of jeans and a T-shirt with a promise of discounts towards future orders. That was over a year ago and it's been nothing but "we understand your frustration, reach out!" (To which they respond that they understand your frustration and a timeline for shipping that has so far been nothing but air). I've not gotten the shirt or jeans, they refuse to refund me ("we've given you a credit for another pair!") and I've simply had it. I understand it's a new company and they have growing pains, but over a year for an order is unbelievable and the excuses just make it worse.
By Sasha
I ordered 4 pairs of jean in November of 2023 and still have yet to receive them. That was a year and a half ago!!! They said they already shipped and have refused to give me a refund but somehow they have been “stuck” at the shipping location “waiting to go out” for almost a year. Every time they email about things “moving along” or “political discord” in turkey im in the excuses and you are scamming me boat because there is nooooo reason jeans should take this long to shop from anywhere -.- I am so over them I am about to dispute the charge as I never received the product at all and can prove it.
By Leah B.
