Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
523 reviews
SLLACSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Sllac offers a variety of both high-quality designer and daily use with a wide-range of styles starting from $6 with full lens options.After we cut off a lot middle chanins, you can get favorite glasses with 30% of costco's price. If shopping by mistake, you can get free exchange or free return in 14 days without any reason, including full refund option. If there is quality issue in Sllac lenses , we not only offer free exchange, also offer one more price compensation for you.From the comfort of home, buying glasses online has never been so easier. With our virtual try on technology, simple navigation and risk-free policy, your new glasses are a click away. And the best part — that moment the glasses arrive at your doorstep!We are expert in eyeglasses, optician field, we will try our best satisfy your needs, as a new brand online, we will appreciate if you can share your buying experience. You are also welcome to contact us if you have any suggestions or special requirements. Sllac is available both online and offline to anyone anytime.
SLLAC (sllac.com) has 523 customer reviews on The Fair Hearing, with an average rating of 4.0 out of 5.
Showing 85 reviews with 1 star · Clear filters
Ordered in May, it’s now September and I have yet to receive my glasses. Customer service just keeps telling me to check tracking but it never changes.
By Feli L.
Response from SLLAC· Sep 1, 2021
Sorry can you provide us with your order number, such long delay we have not received this information on our side.
Horrible! If I could give zero I would. Sent wrong glasses and I tried to use what they sent and I couldn’t see out of them. Same script I’ve been wearing for two years. Reordered from a different co, already got them and they are perfect. I sent SLLAC glasses back and they were received over a week ago and I’m still waiting for refund! Beware!!!! Edit: I was promised a full refund but didn’t get it. At this point I felt lucky to get anything back. Wrote it off to lesson learned.
By Mari W.
Response from SLLAC· Jul 3, 2021
We are very sorry for your bad experience. We checked your conversation and you only mentioned that the type of lenses was wrong, you wanted tinted lenses but we gave you the order information that you ordered not tinted lenses. We were not aware that you are not able to see with the glasses.Returning the item to our warehouse requires our staff to check the return.Our staff will need to check the return once it reaches our warehouse. It may take some time and we are sorry for this. We have given you a full refund as you requested.
Do not order! The shipping takes forever and the prescription is inaccurate. It is also impossible to return. These ship from China.
By Elaine B.
Response from SLLAC· Jun 17, 2021
Please don't worry, we will try our best to help. We are sorry to hear that, concerning your case, would you please scan or take a picture of your original prescription including the PD (pupillary distance) and email it to us for verification? We will help you check if the prescription in the order form was filled in correctly, then decide what to do next. We offer 30 days exchange/ refund service. Our factory is set up in China in order to be able to provide good quality goods at low prices. Many of the websites that sell glasses have factories from China. Please send your order number to our customer service and we will check the delivery time issue of your order. [email protected]
I ordered my glasses over 3 weeks ago and still haven’t recieved them. I could of went to Walmart and got them back in about a week or less
By Brenda S.
Response from SLLAC· May 29, 2021
We are very sorry for your bad experience. Can you send us your order number or phone number to our email [email protected] Our customer service will check the logistics for you. We will give you some compensation if there is abnormal long time no update.
I have still never received my glasses
By customer
Response from SLLAC· Apr 8, 2021
Sorry for the waiting. We have rechecked the issue for you, your order may be lost in delivery, concerning your case, we can remake a new pair of glasses for you at no additional charge or process the full refund to you. Our customer service has sent you a email, please check.
Hated the style. They look different than advertised.
By AJ
Response from SLLAC· Mar 4, 2021
We care about serving our customers and we have always believed that we leave no stone unturned to make it possible. Would you like an exchange? We can refund your store credit and you can use it to order again. Our glasses are photographed in kind. The color of the glasses will have a color difference on different displays.
The glasses I recieved look nice, but the prescription they gave me is not my prescription. It is way off. I put them on and my vision was blurry and I was immediately dizzy and not in the normal adjustment type of way. So disappointed with them. Guess I will be sticking with Lenscrafters or something of that nature.
By Alexandra
Response from SLLAC· Mar 2, 2021
We are sorry to hear that, concerning your case, would you please scan or take a picture of your original prescription including the PD (pupillary distance) and email it to us for verification? We will help you check if the prescription in the order form was filled in correctly, then decide what to do next.
The frames you offer are adorable. However, I was disappointed it took so long to receive them. Once they did arrive they are not correct as everything is blurry. I used the same prescription as my current glasses, which are not blurry.
By Patty H.
Response from SLLAC· Feb 20, 2021
We have checked your order and you ordered bifocal lenses. In addition to single-light lenses, both bifocal and multifocal lenses have more or less similar problems. Different frames require different lens designs. Our customer service can handle this issue for you and redo it for free, please don't worry. [email protected]
