Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
523 reviews
SLLACSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Sllac offers a variety of both high-quality designer and daily use with a wide-range of styles starting from $6 with full lens options.After we cut off a lot middle chanins, you can get favorite glasses with 30% of costco's price. If shopping by mistake, you can get free exchange or free return in 14 days without any reason, including full refund option. If there is quality issue in Sllac lenses , we not only offer free exchange, also offer one more price compensation for you.From the comfort of home, buying glasses online has never been so easier. With our virtual try on technology, simple navigation and risk-free policy, your new glasses are a click away. And the best part — that moment the glasses arrive at your doorstep!We are expert in eyeglasses, optician field, we will try our best satisfy your needs, as a new brand online, we will appreciate if you can share your buying experience. You are also welcome to contact us if you have any suggestions or special requirements. Sllac is available both online and offline to anyone anytime.
SLLAC (sllac.com) has 523 customer reviews on The Fair Hearing, with an average rating of 4.0 out of 5.
Showing 85 reviews with 1 star · Clear filters
My glasses have the wrong rx in the right lense and I have sent 3 emails and I haven't heard from anyone so I paid for something I can't wear and money is tight for everyone..
By Lisa S.
Response from SLLAC· Aug 5, 2022
We are sorry to reply to you so late. Our customer service has taken care of your issue for you.
I wouldn’t even give you one star. Bad experience the first time they gave me $20 credit to try them again and give them a second chance so I did and it was just as horrible poor quality horrible customer service they do nothing but lie and make excuses never will I use them again
By customer
Response from SLLAC· Jul 12, 2022
Thank you for your review. I'm sorry to hear you had a frustrating experience, but I really appreciate you bringing this issue to my attention. We understand how anxious while waiting for the package especially when the shipping info doesn't update in time. We've contacted the USPS and the newest update showed the package delivered on Jul 2nd. We'll not make any excuses for this and the USPS tracking number is traceable at anyplace at anytime. If you have any questions or need further help, please contact our customer service via [email protected].
Still haven’t received my glasses all they do is lie and make excuses and give you attitude filing a better business complaint
By Caron J.
Response from SLLAC· Jul 12, 2022
Sorry for the inconvenience this brought to you, we understand how anxious while waiting for the package especially when the shipping info doesn't update in time. We've contacted the USPS and the newest update showed the package delivered on Jul 2nd. If you have any questions or need further help, please contact our customer service via [email protected].
Wrong prescription on one side of the lens, did not include transitions as ordered. I could not see on my left eye the prescription was off, disappointing and went round and round with the seller who was the middle man. The product was from China which took forever to arrive.
By customer
Response from SLLAC· Apr 25, 2022
The original prescription you sent us shows that you filled the prescription incorrectly when you ordered it. When you said you had trouble seeing on one side of the lens, our customer service asked you to send the original prescription for confirmation, and you did not cooperate, so we repeatedly communicated with you in between. The degree of discoloration of lenses is related to the intensity of UV rays received, and we requested you to send a photo of your glasses indoors and outdoors to prove that they are not discolored, and you did not cooperate. You can see the details of the production time and shipping time on our website. Our customer service is the company's direct customer service, not a middleman, the manufacturer and the company are one.
Orderd twice, but never received any of my orders. I had to resolve to smear campaign to get one of those refunded because they were very nonchalant and wouldn’t take “2 missing orders” seriously, still 3 months after I’m still trying to get the 2nd refund. So beware before you shop.
By Naya
Response from SLLAC· Apr 9, 2022
Your first order was dispatched by UPS and the address was incorrectly filled in causing UPS to fail to deliver. We recommend that you contact your local UPS to change the address and we have contacted UPS to change the address for you for redelivery. Your parcel is now at your local post office and you can pick it up there. The second order was placed at a different address to the first and we subsequently found that the postcode in your address was incorrect. UPS still failed to deliver. We have refunded you for both orders. We apologise that we were unable to provide you with a satisfying service. We recommend that you recheck that your address details are correct next time you place an order to avoid this happening again.
EDIT: My prescription showed a different strength for the left and the right eyes. It was not a single prescription. The fact that you don’t recognize that shows your incompetence. I ordered 2 pair of glasses with progressive lenses. After wearing them for just over a week, I was found I was having a really hard time adjusting to the new prescription. I found that I couldn’t see clearly down the grocery aisle. I contacted customer service to return them. They offered me 50% return after deducting shipping fees. They suggested I check the new prescription with my doctor, so I did. The doctor determined that the lenses, which have different prescriptions, are reversed in the frames- right Rx is in left side, left Rx is in right side - and the strength is a little off. I contacted customer service again and they denied any responsibility. They claim to have 3 quality checks and it must be miscommunication from me. They offered a store credit minus the shipping fees so I can reorder. They aren’t getting anymore of my money. I can’t use the glasses because of the wrong prescription and they refuse to admit their error and correct it without a financial charge to me. It’s very disappointing because I’ve ordered here in the past and have been wearing the glasses since 2019. Because of this experience, I will advise others against using this company.
By Jackie B.
Response from SLLAC· Mar 28, 2022
If you have worn your previous prescription without much problem, we recommend that you can continue to use your previous prescription. Alternatively you will need to consult with your doctor about this. We cannot refund or exchange the full amount for non-quality issues. We first went and confirmed with the factory the internal records of the lens order at the time and the lens prescription was fine. Even if the lenses are reversed, the doctor's measurements you provided are for a single prescription, and most of the values are quite different. It is very unlikely that both pairs of glasses will be fitted reversed and we measure each pair of glasses 3 times at the factory. So there must be some kind of misunderstanding here. We can do the return process for you on our end, shipping costs are not refunded and the rest will be refunded to your shop balance for re-ordering. Your own initiative to re-purchase is in our conversation log, so we treated as an exchange. For exchanges, refunds will be returned to your store credit for you to order again. Shipping costs are non-refundable per our return policy. Please notify us after the return tracking has started to update and the refund will be issued within 12 hours. The refund will be $125.80-$5.95-$3.8 =$116.05 If you do not want to exchange the goods and would like a straight refund, we can continue to negotiate.
These glasses are very poor quality and flimsey.i purchased 2 pair. in the total came up to around 42$ one in which where the doller frame and the other macaroon.ive purchased better quality glasses at the doller store. I. So disappointed with this purchase.im upset that i even paid the extra money to make them blue light blocking because the quilty of the glasses are so bad that i could literally break them with 2 fingers and i have small hands. Theres also a defect on the handle of the glasses like they took 2 minutes to manufacture.this is first and last time purchasing from this company.
By Beautiful L.
Response from SLLAC· Feb 14, 2022
We are sorry that you are experiencing this problem. Feel free to talk to our customer service, we can return or exchange it for free. We can't see your order number so we can't tell you what the problem is at the moment.
I ordered them at the end of November and still haven't gotten them. Tracking is terrible and so is communication.
By customer
Response from SLLAC· Feb 14, 2022
We are very sorry for the inconvenience. If you have any questions, please feel free to contact our customer service. email [email protected]
