Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
368 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Award-winning, innovative pet products and accessories for dogs, cats, and small critters that are safety tested. You shouldn't have to guess about the safety of your pet's products. Every product is designed with thoughtful features to enhance a pet’s well-being and then tested for safety. From the BPA-free silicone in Sleepypod’s Yummy Travel Bowls to the crash-testing of Sleepypod’s entire carrier and car harness lines at U.S., Canadian, and E.U. child safety seat standards, Sleepypod devotes careful and caring attention to each detail in every product. Sleepypod.com
Sleepypod (sleepypod.com) has 368 customer reviews on The Fair Hearing, with an average rating of 4.0 out of 5.
368 approved reviews, newest moderated first
Sizing was way off for my pup & the return process is cumbersome. Had high hopes for this product based on previews reviews.
By Erika
Response from Sleepypod· Mar 1, 2024
Hi Erika. We apologize that you haven't had a pleasant experience with Sleepypod. Please reach out to our customer relations leas Jeff at [email protected] and he can help remedy this for you. Thank you.
Bought this for our 1 pound puppy to keep her safe in the car. It is very high quality. Very satisfied.
By joan S.
The shipping time was good and it arrived as and when expected. The Sleepypod harness itself feels very well made and secure; the sizing was perfect, and getting it set up with the S-clip and seatbelt on it cars was even easier than I thought it would be. We feel better now that our dog has this safety-rated harness and system to keep him safe in case of an accident.
By Josh
Cannot say enough good things. Wonderful product. My Golden loves his new harness! When I unexpectedly lost my Cavalier King Charles Sleepypod allowed me to return my unused harness. The customer service team is amazing and so compassionate 💜
By Leslie B.
Customer Service is very poor. Called several times several days to return items to get a smaller size. No one ever called back after leaving several messages. I final decided to email as well. Received a response via email after several days.
By Caroyl
Response from Sleepypod· Feb 26, 2024
Hi Carol. We apologize as our team has been quite busy and we want to make sure we are getting to every customer and we are sorry we missed you. Please feel free to contact Jeff at [email protected] should you have any further questions or need to get in contact with us. Thank you.
We just got a new truck and started things off anew with the harness so that our dog can’t roam around and we can enjoy travel with him. His first ride was about 2 hours in the harness and he did well. We are working on a way to give him some slack when we leave him in the parked truck as we go in and eat at a restaurant or things things of that nature. High quality product
By Karla R.
Great product that cat loved
By Zachary
Shipment came very quickly and the product itself has proven durable and sturdy thus far (had this about 2 months now). Got the mini for my rabbit, it's definitely a small space but secure for travel. Mesh over top helps for breathing. Easy to travel with and has nice features for buckling into a car. Easy to clean which is a huge plus. Recommend leaving it open inside your pet's space for them to get used to it.
By Suz
