Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
368 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Award-winning, innovative pet products and accessories for dogs, cats, and small critters that are safety tested. You shouldn't have to guess about the safety of your pet's products. Every product is designed with thoughtful features to enhance a pet’s well-being and then tested for safety. From the BPA-free silicone in Sleepypod’s Yummy Travel Bowls to the crash-testing of Sleepypod’s entire carrier and car harness lines at U.S., Canadian, and E.U. child safety seat standards, Sleepypod devotes careful and caring attention to each detail in every product. Sleepypod.com
Sleepypod (sleepypod.com) has 368 customer reviews on The Fair Hearing, with an average rating of 4.0 out of 5.
368 approved reviews, newest moderated first
I contacted customer support and never heard back
By sarah H.
Response from Sleepypod· Apr 15, 2024
Hi Sarah, We sincerely apologize that you haven't heard back from us. You can contact our customer relations lead Jeffrey at [email protected] and he will help assist you further. We look forward to helping you. Thank you.
I feel so much more comfortable and safer while driving my dog in the car now. It fits well, useful as a walking harness, and reduces her motion sickness because she's no longer able to pace around
By D. L.
Response from Sleepypod· May 2, 2024
Hi! Thank you! We are certainly happy to hear you and your pup are safer than ever. Please reach out if you ever have any questions about our products.
Excellent quality items and truly excellent service. I've ordered multiple products from them and they've all arrived in a decent amount of time. I had to return some harnesses for the wrong size; after messaging them on their site, they replied back to me that same day with detailed instructions for my options. I ended up exchanging the harnesses for a newer line they had. In total, I have purchased their mobile sleepypods, their harnesses and leashes, and their Atom carriers. I love everything and will continue to purchase more. The only issue I have is not their fault, but they ran into a supplier issue for a couple of their accessories, so I'm still waiting on those to come back in stock.
By Taylor W.
Response from Sleepypod· May 2, 2024
Hi Taylor! Thank you for your message. We appreciate your understanding with the sourcing issues as well. It's been a challenge for us all but we are looking forward to soon having those items fully stocked :) Keep an eye out!
Customer service was great! Unfortunately the product didn't work well with my dog. The return process was easy. I would definitely use this company. Good customer service is hard to find these days.
By janice M.
Response from Sleepypod· Apr 11, 2024
Hi Janice! We're sorry to hear that the harness didn't work out for you and your dog. We're glad to hear our customer service team went above and beyond though! Always feel free to reach out to us at [email protected] with any questions and we're happy to help! Thank you.
The SleepyPod is not quite large enough for our 15 lb. kitty. She squeezes in but the tightness makes her paranoid.
By Amy S.
Response from Sleepypod· Apr 11, 2024
Hi Amy, Sometimes our Sleepypod can take some acclimating for pets to get used to. For larger pets we understand it can feel a bit cramped so if you have any questions or concerns please feel free to reach out to our customer relations lead Jeffrey at [email protected] and he can assist you further. Thank you.
Prompt and helpful customer service, thanks very much :)
By Keri M.
Response from Sleepypod· May 2, 2024
Thank you Keri! :) We are happy to have you as a Sleepypod customer.
Seatbelt harness shipped and arrived very quickly. Its easy to get on and off my dog via the two clips on the back. The instructions were very precise and easy to follow. The adjustment of the straps is the most difficult part as it does take some thinking on how to maneuver them but once you have them set you really don't need to mess with them. It keeps my dog in place throughout the ride which keeps him and us safe. Hoping I never have to find out how well it does in a crash but glad to have the piece of mind that its been tested and passed.
By HANNAH
Response from Sleepypod· May 2, 2024
Hi Hannah, Thank you for your message! We are sure hoping you never have to find out either, but we have your back and know our products will be there for you in the event of an accident. Thank you for being a loyal customer!
My first order was lost somewhere in the processing. I called Sleepypod and they expedited a new order and shipment at no additional cost to me and I received it within just a couple of days. It's a great product and the customer service was first rate!
By John M.
Response from Sleepypod· May 2, 2024
Thank you John! We appreciate your business and we appreciate you understanding there are sometimes shipping issues out of our control. So happy to hear you got your product quickly after! Please let us know if you ever have any questions about your items. :)
