SleepPhones®Reviews of sleepphones.com

Response from SleepPhones®· May 2, 2018

Dear Valerie, Our sincerest apologies for the difficulty you experienced! We would be more than happy to exchange the Bluetooth® module for the preloaded SleepPhones® Simple module. Please contact our customer support team via email ([email protected]) or phone (1-877-838-4790, Monday through Friday, 8am - 5pm EST) and we would be more than happy to assist you! We look forward to hearing from you soon!

Response from SleepPhones®· May 1, 2018

Dear Ryan, Our sincerest apologies for the difficulty you've experienced with the product! We would suggest possibly changing to a different size headband. A proper fitting headband will keep the speakers snugly in place without causing pain. Please know that the SleepPhones® headbands come in the following three sizes: Extra Small, One Size Fits Most, and Extra Large! You can find a copy of our sizing chart along with a measurement video to help you determine the proper size on our site at: http://www.sleepphones.com/customer-support/sizing If you could please fill out the warranty form found on our site and send it in with your headband, we will send you a new headband to insert your speakers into! Here is the link to the warranty page: http://www.sleepphones.com/warranty If you are unsure how to remove and reinsert the speakers you can find a demonstration video on our site at: https://www.youtube.com/watch?v=jqTVbLvjDNk In regards to charging the SleepPhones® Effortless module, when placing the Bluetooth® module on the charging base, please make sure that it is facing down on the induction charger. This means that when you feel it as it is charging, it should be a flat surface with the three buttons pointing toward the charging base. Also, the speaker plug on the module will need to be positioned on the opposite side of the micro USB port on the charging base. When positioned correctly, you will feel a magnetic attraction between the Bluetooth® module and the charging base. You can watch a video of how the charging process is performed at: https://www.youtube.com/watch?v=ohc4z8XDM0I If you have any further questions or concerns, please contact our customer support team via email ([email protected]) or phone (1-877-838-4790, Monday through Friday, 8am - 5pm EST) and we would be more than happy to assist you!

Response from SleepPhones®· Feb 28, 2018

Dear Lawrence, Thank you for contacting us! We emailed you a pre-paid return label on February 22, but as of February 28 USPS.com still states that shipment has not been dropped off to them. We look forward to receiving and processing your warranty claim as soon as possible! If you have any further questions or concerns, please contact our customer support team via email ([email protected]) or phone (1-877-838-4790, Monday through Friday, 8am - 5pm EST) and we would be more than happy to assist you!

Response from SleepPhones®· Feb 26, 2018

Dear Jonathan, Our sincerest apologies for the difficulty you've experienced with the product! We would like to try a few troubleshooting steps to see if we can get the speakers to work for you. First, when you tried the product were the speakers placed directly over your ears? All of our products come with speakers that are removable, so they can easily be positioned within the headband to line up over your ears. While wearing the SleepPhones® headband, please gently push the speakers around until they are situated on your ears. Please make sure that you are lining up the speakers and not the felt connector that keeps the wires together. Second, is there a case on the device that you are using with the SleepPhones®? We have found that some cases do not allow the audio jack to be inserted all the way, which can cause one of the speakers not to function properly. Regarding the speaker position, here is a video that shows how to easily align the speakers over your ears: https://www.youtube.com/watch?v=jqTVbLvjDNk If you have any further questions or concerns, please contact our customer support team via email ([email protected]) or phone (1-877-838-4790, Monday through Friday, 8am - 5pm EST) and we would be more than happy to assist you!

Response from SleepPhones®· Feb 23, 2018

Dear David, Thank you for your purchase and review! We will remove you from our mailing list immediately! If you have any further questions or concerns, please contact our customer support team via email ([email protected]) or phone (1-877-838-4790, Monday through Friday, 8am - 5pm EST) and we would be more than happy to assist you!

Response from SleepPhones®· Feb 19, 2018

Dear Nadine, Our sincerest apologies for the difficulty you experienced! Regarding the headband, having a snug fitting headband will eliminate the headband from slipping and the speakers from moving around within the band after you position them. We would be happy to exchange it for a different size / type of material! If you could please fill out the warranty form found on our site and send it in with your headband, we will send you a new headband to insert your speakers into! Here is the link to the warranty page: http://www.sleepphones.com/warranty You can find our sizing chart along with a demonstration video on how to find the proper size on our site at: http://www.sleepphones.com/customer-support/sizing If you are unsure how to remove and reinsert the speakers you can find a demonstration video on our site at: https://www.youtube.com/watch?v=jqTVbLvjDNk If you have any further questions or concerns, please contact our customer support team via email ([email protected]) or phone (1-877-838-4790, Monday through Friday, 8am - 5pm EST) and we would be more than happy to assist you!

Response from SleepPhones®· Feb 19, 2018

Dear Richard, Our sincerest apologies for the difficulty you experienced! With headphones that are worn for many hours a night, durability is crucial. We are constantly making updates and improvements to our products not only to suit the needs of our customers but also to keep up with the progression of technology. Our Product Design Team is continually researching how we can improve the quality of our products through technological advancements. As a growing company we continue to strive for improvements in this area because we know many of our customers rely on the products on a nightly basis to provide adequate sleep. You would be able to control the volume and play/pause/skip tracks either from the Bluetooth® module located inside the headband or from whatever device you have paired with the SleepPhones®. We would also suggest moving the Bluetooth® module to the front or side of the headband. If you have any further questions or concerns, please contact our customer support team via email ([email protected]) or phone (1-877-838-4790, Monday through Friday, 8am - 5pm EST) and we would be more than happy to assist you!

Response from SleepPhones®· Feb 19, 2018

Dear Melanie, Thank you for contacting us! International Standard mail can take about 1-6 weeks to arrive. The most recent tracking information we could find states that your package arrived in Australia today (February 19). You can track the package's status through the Australia Post website (https://auspost.com.au/mypost/track/#/search) If you have any further questions or concerns, please contact our customer support team via email ([email protected]) or phone (1-877-838-4790, Monday through Friday, 8am - 5pm EST) and we would be more than happy to assist you!