SEPT./2021RUN FROM THIS PLACE
SEPT./2021RUN FROM THIS PLACE! THE WORST CUSTOMER SERVICE FROM MOLLY WHO IS THE ASSISTANT MANAGER SHOULD NOT BE IN THE HOSPITALITY BUSINESS. SHE MADE A BAD SITUATION WORSE. What happened to doing what is RIGHT for the customer. All she had to say was OMG I am so sorry, let me fix it. But instead, she argued, lied and made excuses for all that was wrong and let me tell there NOTHING RIGHT! At one point I had to ask her to stop interrupting me so I could finish my sentence. MOLLY should be fired. Dirty walls, used lotion bottle, broken elevator. Which is against ADA regulations. I was able to enter my room WITHOUT the room key card, which is extremely unsafe. Hotel guests yelling and repeated door slamming at around 4:45am and than again at 6:00 AM. The fire alarm went off during the day; and after 15 -20 minutes of all the hotel guests standing out front and not knowing what was going on I CALLED 911 (the hotel employees never called (911) and a FIRETRUCK was DISPATCHED. When it was safe to go back in to the hotel I asked what happened I was told by an employee that someone turned on the heater and all the DIRT and DEBRIS FROM THE AIR FILTER was the cause of the fire alarm going off. THAT RIGHT THERE TELLS YOU HOW DIRTY this place is during the time of COVID. That is just some of the things that happened. P L E A S E SEE PHOTOS ON GOOGLE Sleep Inn & Suites Ft. Lauderdale Airport 1500 SE 2nd Ave Dania Bch. FL
By LYNN I.