Mattress WarehouseReviews of sleephappens.com

We originally purchased from Mattress Warehouse 6 years ago following a house fire. My husband has vertigo and my tossing and turning was getting the best of him. We went to a different Mattress Warehouse at Central Park in Fredericksburg VA. We talked with Hassib and found some great help. We decided to wait, but then returned within a week with questions and hopeful for advice. He was very helpful with answers to our questions and taking time with us. We made our purchased and then thanked him for the time and service he gave us. This is not a simple purchase to us. It is great to know the Mattress Warehouse policy for continued support on our purchase.

I purchased the mattress on the 29th..The woman at the store printed out wrong address ,reassured me she be there to fix error day of..She was working ..She told me ..Day if ..She was off ..I had to wait next day for frame and mattress ,then had to pay an additional $75 for box spring since original would not fit upstairs a and I don’t get that for another week..So I won’t feel the full effect of my bed for at least another week..I paid o we $1000 dollars and I still have it had a peaceful night rest YET!!!..I’m never buying from them again..I feel Like they get your money and bring you your things when THEY FEEL like it..It’s there mistake and customers suffer..I’m stressed with moving and they’ve compounded stress by not sending them on time..My back still 😔..Had I knew now what I knew then I would have gone elsewhere..That’s just keeping it 💯..The one star was being generous considering even though they messed up no exception was had..All I got was..I’m sorry..Don’t be sorry ,DO BETTER..The WORST CUSTOMER SERVICE EXPERIENCE..No transparency in communicating if definitely I’d recieve items on time and I didn’t..Never again will I go there for NOTHING

I want to thank the 2 gentlemen at Mattress Warehouse @ 1716 US HWY 70 SE., Hickory, NC 28602 for the best experience in speaking to a TRUE, HONEST, & COMPLETELY GENUINE salesman. The man who helped me was Terry Sain. He was honestly the most pleasant sales person I have ever had the pleasure meeting. I was given options and I wasnt pressed to purchase anything. I had been looking for a mattress (in all the wrong places) and tried everything in my power to find one of this caliber.And boy, if I'd known what i know now, id never had to have had to deal with these weird, unprofessional, and cutthroat fake mattress "companies". Thank you Terry Sain (& the other gentlemen who's name I have forgotten). You saved me so much time, money, and given me the best experience in my very first purchase of an upscale mattress. THANK YOU, Amber Nicole Briere

I/we meet this lovely lady name Ms. Lucy, very pleasant, professional in the business and very caring about the customer's needs. We came into Mattress Warehouse of Clinton, Md LLC. We found the beds that my husband and son needed for a great night sleep, and Ms. Lucy never rushed or push us to buy. Very good products as well as customer service. Thanks...

We ordered the Serta Hybrid X7. when we received it noticed a couple tears where the stitching was coming out and also we could hardly sleep in it just wasnt right. Sent an email with pictures & our complaint, was contacted immediately by John G. to get it exchanged and fixed. Contacted our Mattress Warehouse near us in Altoona, Pa and our salesman Ryan went up got a replacement mattress and was delivered in a couple days. new mattress is great!!! Service was fantastic

Ian was a great salesman. Can’t wait to try my new bed.

Went to Mattress Warehouse and had a good experience. The salesman, Bob, was thorough in explaining all the differences in mattresses and quality of styles and brands. He was very friendly, kind, and patient. Helped with narrowing down what I wanted and needed. I’m happy with the service and looking forward to better comfort and sleep!

I visited the Roanoke Rapids, NC store on Saturday, 4/9/2022 where I worked with a salesperson who gave me information about sales prices, price lock guarantees, delivery process, etc. on three mattress sets. Because I needed to do some measuring to determine the right size box springs for my vintage beds, I did not contract to purchase on Saturday. I visited the store again on Monday 4/11/2022 but the previous salesperson was not there. I was met by Mr. Carlton Brown. Our communication was a little off at the outset. I told him what the previous salesperson had agreed to but it all seemed like news to him. To his credit he took time to make several calls to the previous salesperson and the district manager to clarify what I had been told and also to seek ways to make things right for me. In short, I made the decision to purchase three mattress sets because of Carlton's tenacity in working to get me what I need, when I need it, and at the price I was quoted. Carlton is a real professional with integrity, follow up, and an excellent understanding of customer needs. He said that his word is his bond and I believe him. He LISTENED to me and gave me his word. He put everything in writing so there is no misunderstanding. Hats off to Carlton Brown!