Mattress WarehouseReviews of sleephappens.com

Will the sales rep honored the free delivery it was an easy process. Mattress is great! Thank you

We were greeted by a very friendly and knowlegable salesperson. He found out what we wanted/needed and proceeded to sell us a great king size bed which came with free box springs and then we were also given 2 new pillows and a mattress cover to protect the mattress. I would highly recommend them. The delivery was right on time and done well-they even took away the old bed.

Enjoyed dealing with the sales rep.

Very grateful for Savi's tremendous help and professionalism.

We really liked working with Alicia and appreciated her follow up to ensure we received good customer care even outside of the store for delivery. She did everything she said that she would and that is hard to find in sales.

The mattress delivery person did not call in the morning of the delivery to let me know what time they would be arriving. Therefore, I expected they would arrive during my requested delivery block. When the mattress did not arrive during that time frame, I called the store, and was told the mattress would be delivered in the evening. When I left the house to do errands, I received a call from the mattress people requesting if they could deliver the mattress at an earlier time - I said no as I was planning to be out of the house until the scheduled delivery time in the evening. In the early afternoon I received another call that the mattress delivery folks are only 30 minutes away, when I had said that I would not be available at that time, forcing me to return home, for them to deliver the mattress, at a time that was both outside my requested delivery block and outside the time block they had said as well.

We Are very satisfed with the service and purchase.

I'll try to keep this short and to the points. +Okay selection of mattresses in my price range +Staff (Savi) was patient with me, knowledgeable about all the displays and for the most part made sure everything was properly handled +Very simple and quick process, got my mattress in no time once everything was sorted out +I liked both of my mattresses (even though I had to return one) and there was no problem getting an inspector to come out the first time. Happier with my exchange, but I don't see getting many years out of that Kingsdown before it turns to mush. +Though not the friendliest (also not rude) and didn't offer to dispose/recycle my old mattress, the delivery guys were always on time and left no mess. My issues are not with the store, but with Mattress Warehouse itself and the whole exchange process. -Julie Cucina was quite rude when I spoke with her, tone speaks volumes. She did not understand my issue with the mattress/box spring, so I guess her failed comprehension manifested with nastiness. Just because a problem is unheard of, does not make it untrue. -John ? I think he was like the regional manager or something, was kind of brash as well. Speaking to him, I felt rushed and like he could care less, another one to assume my issue with the mattress was nonexistent. He never returned calls, instead had someone else call me if I got a call back at all. -It took about a month to get my mattress exchanged. They don't like exchanges. Each time I called, I was told something different and even the representative I spoke with was puzzled as to what was taking so long, until the last time he assured me he'd take care of it and I'd have my mattress the next day (which I did). His name regretfully escapes me. -Also during this exchange process, Savi from the store did not return calls and was always busy when I called -The box spring from my exchange mattress had the plastic label/logo at one of the corners half ripped off, by I'm assuming the movers. The box spring squeaks. By this time, I was so tired of dealing with Mattress Warehouse, I did not call to report this, but I did take photos and it is dated.