Skull ShaverReviews of skullshaver.com

Aucun service après-vente en France, j’ai envoyé six messages au service client pour une réparation d’un produit qui n’a même pas un an, aucun retour et aucun contact téléphonique. C’est honteux qu’un service client ne répond pas à ses clients.

I have given Skull Shaver a try for three years now. I use it to shave my head three times a week and while the shaving results are good, the product itself is utterly unreliable. None of the shavers lasted more than a year and randomly broke down or malfunctioned and had to be replaced. Will never buy here again.

Honestly if I could leave a zero I would. Bought the platinum pro. Used it once then broke. Went through loads of messing around sending parts back then waiting for new parts which when they turned up I still couldn’t use. Cost £170 and honestly it felt cheap it sounded cheap. Just save yourself money and buy a cheaper one.

Crap don't s do what it says, forever shaving

Bought the basic Palm Shaver for $19 during a sale. During use it felt terribly underpowered and I never got the close shave they promised. If I wanted the promised results, I had to finish the job with a standard hand razor. The shaver died about 70 days later. Can’t get a refund, but they expect me to pay to send it in for a replacement. When I balked at this, I was offered the “Express Warranty” which entails them billing me full price for a replacement, and with the new shaver they’d include a postage-paid return label. Once they received my defective item, they’d reimburse me the cost of the replacement. Needlessly complicated process. Just stand behind your product and send me a prepaid label! Who knows how long it would take to get my refund? I decided this was a lesson learned and I’d just have to eat that $19. I took the shaver and all the accessories and dumped them in the trash. I then cancelled my blade subscription. I’m done. Never again.

Quick recap: my Skull Shaver's outer casing cracked after 11 months of completely normal use. The blades are fine — this was never a wear-and-tear issue. Skull Shaver's customer service has spent multiple emails trying to reclassify a structural plastic housing as a "consumable blade head part" so they can dodge their own 2-year warranty. When I directly asked them to explain why this crack isn't a manufacturing defect, their actual written answer was: "we cannot definitively classify the crack as a manufacturing defect... it suggests the crack may have developed over time." That's not evidence. That's a guess, used to justify not honoring a warranty they advertise. I've now formally requested they either replace the unit or provide an actual technical basis for the denial — not just a policy label. If this isn't resolved, I'll be filing with Trading Standards and pursuing a bank chargeback. If you're shopping for a shaver, ask yourself whether a company that argues a cracked housing "might just be old" — on a product they sell with a 2-year warranty — is one you want to rely on if something goes wrong.

No tuve problemas con la entrega o la web (compré en su site). La máquina inicialmente me vino con un cabezal completamente desmontable que me duró mucho tiempo, porque se podía limpiar a la perfección, y el funcionamiento es realmente bueno. El truco viene cuando pides un cabezal de reemplazo porque el que tienes ya tiene las cuchillas desgastadas, se te ha caído al suelo o lo que sea. Los cabezales que venden después son de una sola pieza, no se pueden desmontar, no puedes llegar a las cuchillas. Por tanto, no puedes limpiar en profundidad, solo sumergir la máquina parcialmente en agua y jabón y hacerla girar, lo cual es una guarrada. Las cuchillas no quedan totalmente limpias, hay huecos donde se acumula la grasa de manera visible y eso se nota en el funcionamiento cuando vas a usarla: se escucha un chirrido insoportable porque los cabezales no giran bien. Teniendo en cuenta que hablamos de cuchillas, que hacen cortes al menor granito o irregularidad que encuentran, el problema es también de higiene y salubridad. Por cierto, en su web hay muchas opiniones, pero no permite publicar una nueva. Saquen sus propias conclusiones. En resumen: salvo que rectifiquen ese error que, visto el cabezal que me llegó con la máquina, es perfectamente posible, recomiendo evitar a toda costa, puesto que cualquier otra más barata va a dar el mismo o mejor servicio.

Honestly if I could leave zero stars I would. Have had 3 of their products and each one the head linkage to the razor blades breaks after a few months also discharges very fast. Also of note Skullshaver customer service is abysmal. DO NOT BUY FROM THIS SHAMBLES OF A COMPANY!!!