SkinmedixReviews of skinmedix.com

I purchased an Obaji face cream and I broke out in hives when I put it on. Obagi direct will honor the 30 day return policy for whatever reason you want to return it...even if it has been used. This company will not take it back as a return if it is opened. C'mon, how do you know you are allergic to a product if you don't use it?

I can only add my voice to the chorus of others that have used this company. Once they have received your money they do not want any further contact with you - nothing! No goods delivered - no tracking information, they do not respond to emails, and phone calls to the company are restricted. The must only survive as a company, because customers do not do their Due Diligence, and look up Skinmedix reviews before parting with our money. Best advice tis to stay away and not be taken in by this unscrupulous company. Lesson learned - and the only saving grace for any customer who has paid by credit card is that they may get their money back. Here's hoping,

I ordered a product from this company and never received it. I have contacted them multiple times and got absolutely no response. No product, no refund, nothing. I have also tried reaching out to the shipping provider and followed every possible step, but it’s impossible to get any real answers. The company completely ignores emails and messages. This is extremely unprofessional and feels like a scam. Money taken, zero service, zero accountability. I strongly recommend staying away from this company.

Definitely a scam company. I paid $799 AUD and never received any goods and the company never responded to a single communication

Scammers. Nothing arrived or was sent then the just keep promising to return or give you a refund

I placed and order on 29th August and never received my order. I was constantly emailing for an update and getting answers that it was on it's way, then it was on it's way back to america and they would resend it when it arrived back. That was the last I heard from them after sending approx 30 emails. I have requested a refund and still nothing. This is just theft!

Wish i had read these other reviews before i wasted over $300!! The company has no customer service at all. They do not offer any returns, exchanges or refunds if you are not happy with your products or if there is an allergic reaction. The products I ordered were NeoCutis and they are worthless. Worse than grocery store skin care. Anyway save yourself time, money and frustration DO NOT order from this company!! Terrible!!

My order was lost or stolen (they dropped parcel unsafely in common area of multi-unit building). SkinMedix refused to take any responsibility. Initial response was that they would conduct investigation. After multiple unanswered follow up emails and voice messages, they cut off all communication, no update on investigation, no replacement products, no refund. They do not pick up calls and do not answer emails. It is a fraudulent company, do not be scammed and deceived by their "reasonable" prices! You can lose hundreds of $ and will not hear from them ever again!