Skin LaundryReviews of skinlaundry.com

I started going to the Highlands, Denver location in 2024 for hyperpigmentation concerns from cystic acne on my chin/nose area. Signed up for the membership in April 2024 and requested that it be cancelled that fall of 2024 via voicemail and texts (wouldn’t get an answer) as I was not happy with my results (felt like my hyperpigmentation was getting worse). I unfortunately did not follow up and continued being charged for the membership for multiple months (my fault as I didn’t check) and when I realized it, I called and they could not give me a refund as they couldn’t find record of my calls and texts but stated they would try and give me the number of services that equaled what I had been paying. I appreciated this and my first appointment back I spoke with the front desk in person to have my membership canceled in which the said they did. I also canceled the card that was setup to pay the membership fee. After a couple times I stopped going again as my skin was getting worse with dark spots. I received a text message today that my payment for my membership didn’t go through (since I canceled the card) and am now on my THIRD time requesting a cancellation. I checked the app and it still shows my membership is active. Extremely frustrating. I am eager to see if they answer back to my review stating there is no record of my cancellation requests.

My credit card was charged for an amount where there was no service happened. They said I signed up for an automatic payment plan, i got it but there's no service done. They did not even send a reminder. My credit card was charged twice $250 each or a total of $500 without any treatment done. So unfair. This company has no compassion and consideration to their customers. Dates 08/06/25 and 09/07/2025

This place literally ruined my skin. They tried to deal with open pores and pigment. My skin is prone acne and I got removed all my skin care routine so I could buy “they magic products” that literally ruined my face by breaking up constantly. I wasn’t well looked after my skin condition and as a result, all I got for the fortune that I paid over £1,200 was uncontrolled acne for a while, more acne scaring, more pigmentation after micro needling and same pores. They tried to convince me about my skin improvement by showing me retouched photos from before and after by sharping the before and smoothing the after. Keep away from this clinic specifically the one in Chelsea

08/07/2025 Skin Laundry15037 N Scottsdale Rd #160, Scottsdale, AZ 85254 I requested to cancel my membership with Skin Laundry, Scottsdale, as I was not aware this was a membership. I visited Skin Laundry after my Social Media was slammed with their advertisments. I'd never heard of them, but all of a sudden I see them everywhere online. Then, I receive a Groupon in my email to try Skin Laundry for $50. Ok, so I made the appointment, visited, and I was asked about plans and my response was, “I am under a Dermatologist and she would have to approve my continued treatments with your establishment. After filling out some forms, btw, they sit by you on a bench, and tell you, you're just signing for permission to do your treatments and waive the right to sue if something goes wrong. Nothing about a membership! When it was time to pay, she asked me if I wanted to make another appointment. I said no, I will have to check with my Doctor first. Then she says that will be $169! and then the tip screen comes up with the lowest being $23 bucks. I have anxiety issues and this set it off bad. I was shocked and felt pressured and put on the spot. “Also, I used my husband’s credit card, which he only gave permission for me to use it for my initial Groupon visit of $50 in which I was charged $169.00 +the $23 tip. They upsell you with gibberish talking, you can't understand and never tell you this is a membership. I did not receive a receipt and had no idea what happened until I received an email a few days later letting me know this is a membership and they will charge you $169 monthly with the tip! I found BBB, Trustpilot, Yelp, and even Class Actions against this establishment online. I have now been contacted by a Law Firm against Skin Laundry for spying practices. Well yes, I will join, not for the money, but because right is right, and wrong is never right. Skin Laundry claims they cancelled my account by email. We will see. I pray they do the right thing, because it's just bad business to trick customers. Honesty is still right!

I would give it a zero but I don't have that option. Customer service is horrendous. if you have an issue there is none to talk to and they all have attitudes and are not accommodating to clients. I had points that I was trying to use for a service they charged my card and refused to use those points which were enough to cover the treatment. Now they cancelled my points all together because I disputed the charge and cancelled my appointment two weeks in advance. They basically stole my money and I am taking this to the BB bureau.

I would give Skin Laundry Biltmore in Scottsdale, AZ zero stars if it were allowed. Unprofessional, under staffed, terrible service...truly the worst service I have had in years. I arrived 10 mins early, was not acknowledged for 20 mins, was then told to wait, and after waiting 35 mins the front desk girl told me she was canceling my appt. Would strongly recommend you consider any other place than Skin Laundry, you can get a facial nearly anywhere.

First of all the treatments are less effective than a home laser. I was diligent for 6 months,never missing a session and using all of their products and there was no improvement to my complexion. When I finally decided to end the nonsense and cancelled my membership they continued to bill me and would not return my calls. If I could give them zero stars I would!

Response from Lynnfield MA office when I complained about their denial of allowing me to use a gift card for a special service they were advertising. “Thank you for your feedback. We sent you a text message stating that we were running a promotion for Power Resurfacing treatment for $100. To redeem this offer, clients must purchase the treatment using the link provided in the text message and then book the treatment on our website/app. You called at 6:45 on you were instructed to purchase the promotional offer online as the text read to purchase then book before it ended. You never ended up purchasing the promotion and got upset when it ended. We unfortunately could not honor it anymore and offered you a $50 Signature Laser facial or a Resurfacing facial for $150 to compensate but you were very rude and hung up on us. We called you the next day because we spoke with upper management and we wanted to inform you that we had permission to extend the promotion for you. We left you a voicemail and never heard back from you. Based on your behavior towards our staff, we will not be honoring this promotion for you moving forward.” They lied. They called me back to say the promotion had expired. They offered a different service, not the one that was advertised. The reason I did not pre purchase the service I wanted was because they told me they could “ not find my gift card in the system” and they would call me the next day. I did not want to prepay for something that I wanted to use gift card for that they could not locate. By the way I do have the gift card. The staff member was not knowledgeable about my situation and told me her manager would call next day. They never offered to extend the promotion to me. They offered totally different service. And no one left any voicemail. I have all my voicemails. They also gave me email of district manager Tim Robinson to file complaint. The issue here is the promotion was a good value but when they found out I had gift card they did not want to honor it. I sent two emails to Mr Robinson. He never responded. People, read the reviews and membership carefully. Total scam, dishonest and not rated by Better Business Bureau. I do not see them lasting.