SkinCeuticalsReviews of skinceuticals.com

Chers, tous, une arnaque énorme puisqu’en arrivant j’ai dû payer 53 € en plus, pour recevoir mon paquet par la poste. Surtout à ne pas acheter.!!!

The product itself seems to be okay but it came in a very tatty box that had clearly been used before, stuffed full of crumpled paper for padding. For a very expensive product/cleanser, I had expected to at least receive the actual box for the product.

Love the products and they come recommended by my aestethician. So I wrote 4 glowing product reviews with 5 star ratings..One review contained a mention of some initial burning sensation around the eyes. For some inexplicable reason they rejected all 4 reviews. I was sent opaque emails saying they were moderated and did not fit the bill:   " ... Our staff has read your review and values your contribution even though it did not meet all our website guidelines. Thanks for sharing, and we hope to publish next time!   Submit something new   Thanks again, SkinCeuticals ..."   My review was this: Great products, goodbye 40+ years of prescriptions. This new regime (Triple Lipid, Silymarin CF, Retinol 0.5) has eliminated by skin problems and left skin looking great without makeup foundation and concealers - despite frequent bad habits (stress, chocolate, little sleep, not enough hydration). I have put aside all my old prescription creams for eczema and rosacea. After I saw these messages, I got on the chat but did not get anywhere. This type of censoring has never happened to me before anywhere and now I doubt that the online reviews at SkinCeuticals can be trusted. If they reject a 5 star review just imagine what happens with one or two star reviews?? I thought moderation was there to remove typos/ cut down length, sensor bots and hatespeech, not to reject entire reviews? In the chat I was told to call a number but I asked them to contact me instead to explain themselves. I personally spent around $2,300 on their products over the past 3 months if you add the SkinCeuticals products I bought at my spa! And I signed up for repeat orders. Going forward, I will likely buy from my spa instead. And as soon as a comparable brand is recommended, I will switch.