SizzlefishReviews of sizzlefish.com

Thought I had canceled subscription. Order came with all notifications going to junk mail while I was out of town. order delivered also while I was out of town. Came home to find box on front porch. They would not refund money but is sending another order.

I placed my order Tuesday morning at 8 AM MST and received confirmation, expecting it to ship the same day. However, I received no shipping notification or update. When I called the following day, customer service was friendly but told me they had simply been “busy Tuesday.” Later, after following up again, I was finally told that the item was actually out of stock and my order would not ship for another week. Will arrive when I'm out of town.... Being out of stock can happen, but the lack of communication is unacceptable—especially for a company selling frozen seafood and advertising prompt shipping. I should have been notified immediately that the product was unavailable instead of having to contact the company multiple times to find out what was going on. At this point, I can't comment on the quality of the fish because I still haven't received it. My issue is entirely with the inventory management, shipping expectations, and lack of proactive communication.

I was very disappointed in the size of the softshell crabs as the 18 I received none were the size as indicated on the website. My daughter is a sous chef with Loews Hotel Group and she took one to work to verify my thoughts. She did confirm they were not restaurant size or quality like was stated on the website. I started to prepare four of the crabs and after thawing the completely broke apart as I tried to bread them. I was concerned about frying so I baked them in the oven instead. They lacked the texture and taste that I have enjoyed in the past and some of the ocean salt that enhances the flavor was missing. I am thinking of returning the rest of the order unless I can come up with another way to prepare them.

The fish was delivered warm without a single ice pack. It is inedible. I emailed the support email address 3 days ago for a refund and have not even received a response. Very bad first experience.

No matter how often I unsubscribe they won't stop bothering me.

Poor quality of soft shell crabs

Crab cakes ridiculously small. Shrimp should come in larger package. Could not find all fish I wanted.Coukd not buy lobster tail. Company policy. Will Not order again.

The fish was frozen when delivered. The video advertisement shows a regular size portion. This is NOT what you get. The portions are teeny tiny! . It would take 3 of their portions to make what they show on the advertisement video as a portion. The crab cakes didn't taste any crab at all. They do have good customer service when you call. Definitely would not recommend.