Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Bad
58 reviews
SixfootoakSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
From the spirit of the oak that grows from a small acorn but survives mighty storms and adversities, we aimed at establishing a sturdy but eco-friendly ground for the high quality footwear production. The name Sixfootoak reflects the goals of creating stability, growth, and persistence in today’s business environment.
Sixfootoak (sixfootoak.com) has 58 customer reviews on The Fair Hearing, with an average rating of 1.5 out of 5.
58 approved reviews, newest moderated first
Great communication.
By Shawn
Response from Sixfootoak· Nov 24, 2025
Thank you very much for your kind feedback. We're glad to hear that our communication met your expectations. If there's ever anything else we can assist you with, we're always here to help.
As stated by others, company does NOT allow any returns or refunds for wrong shoe size/bad fit. I would never risk ordering from them. I ordered my daughter some basketball shoes, they clearly ran small. They would not accept return and refund . Even after I offered to return and pay shipping. They offered to send a new shoe in correct size for an additional 40 dollars, but I wasn’t risking another bad fit. Save yourself time and money and don’t risk it. Also, it must be said that the shoes seem like knock offs. Clearly poor quality and not legit Kobe Bryant shoes. They are the Wish version.
By Holly R.
Response from Sixfootoak· Nov 14, 2025
I'm really sorry to hear that you and your daughter had such a disappointing experience - that's the opposite of what we want for any customer, and I can understand how frustrating it must feel when the size isn't right and you're worried about making things even worse. I do want to clear up one important point: whenever a shoe doesn't fir, we always work directly with the customer to find a reasonable, workable solution. You're never expected to just "live with" a bad fit. We take these cases seriously, and our team normally handles sizing issues quickly so that the customer gets something they can actually wear and enjoy. As for the quality concerns, I hear you - if something feels off, that immediately breaks trust. Every pair we send out comes from our partnered manufacturers, and if anything looks different from what you expected, we genuinely want to know so we can follow up with our warehouse and prevent issues for others. If you're open to it, I'd really appreciate the chance to take another look at your order details and photos so we can understand exactly what happened and address it properly. My goal is to make sure you feel heard and supported, not stuck. Whenever you're ready, just reply here - I'm here to help you sort this out.
They do no allow returns unless they make a mistake. Even though their return policy states: "Customer Preference: Returns initiated due to a change of mind will incur both return shipping costs. These costs are the responsibility of the customer. " they will not take returns due to a change in preference or wrong size. I would never buy anything from this company or its parent company Ecomies LLC. Terrible experience.
By Blaine D.
Response from Sixfootoak· Nov 13, 2025
Thank you for taking the time to share your feedback. I'm truly sorry that your experience with us felt disappointing - that's never what we want for any customer. Our return policy is designed to clarify which situations qualify for a return, and which require the customer to cover certain costs. But I understand that, from your point of view, the process felt confusing and unhelpful, and I'm genuinely sorry it came across that way. If there's anything still unresolved or anything we can do to make this situation clearer or smoother for you, please let us know - I'm here to help, and I'd like to make things right where possible. Thank you again for your feedback. It truly helps us improve.
Scam…they still haven’t shipped my shoes that I ordered weeks ago
By Casey P.
Response from Sixfootoak· Nov 7, 2025
I'm really sorry you've been waiting this long - when an order doesn't ship after weeks, it's completely understandable to fee frustrated and concerned. You shouldn't be left without answers. Let's get this figured out right away. Could you please send me one of the following so I can check the exact status for you: - your order number, - your tracking number, or - the name and email you used at checkout Once I have that, I'll look up your order directly and get you a clear update so you know exactly what's going on - no more guessing I'm here to help you get this sorted.
Terrible experience! The shoes are fake, poor quality, and nothing like the real product. They refuses refunds. Total scam — stay away!
By Shayla
Response from Sixfootoak· Nov 13, 2025
I'm really sorry to hear that this experience left you feeling so disappointed - I can imagine how frustrating it must be when something doesn't match the expectations you had. Thank you for taking the time to let us know; feedback like yours is something we take very seriously. I'd really like to take a closer look at what happened with your order so we can understand the issue clearly and make things right for you. When you have a moment, could you share a couple photos of the shoes you received, including the areas that feel off to you? This will help us check the details carefully and guide you with the best next step. I'm here to support you, and I'll make sure you're not handling this alone.
Shoes are counterfeit. Attempted to get a refund/return, but they refused.
By Chad W.
Response from Sixfootoak· Nov 13, 2025
I'm really sorry to hear that you're feeling this way about your order - I can understand how upsetting it must be when something doesn't match the expectations you had. Thank you for taking a moment to let us know; situations like this are something we take very seriously. I'd like to look into this closely for you and verify the details of the pair you received. When you have a moment, could you share a few photos of the shoes, including the label and any areas that feel concerning to you? This will help us review everything carefully and guide you with the best next step. I'm here to support you through this, and you won't be handling it alone.
The Nike shoes I ordered were definitely counterfeit. After a dozen emails to the company providing pictures of obvious color differences and where they actually acknowledged that they looked far different from the pictures, they offered me 60% of my $140 purchase. I reported it to PayPal and they offered me a complete refund. Sixfootoak is a scam company. I asked Pay Pal to discontinue service with sixfootoak.
By Dan
Response from Sixfootoak· Nov 13, 2025
Thank you for taking the time to share your experience - I can hear how exhausting and frustrating this whole situation has been for you, especially after already sending photos and going back and forth so many times. I'm really sorry it left you feeling this way; that's never the experience we want for anyone. I'd like to take a closer look at what happened with your order so we can review everything properly on our end. When you have a moment, could you send over the photos you mentioned - including the color differences and any areas that concerned you? Having those details will help us understand exactly what you received and address the situation with clarity. I'm here to support you and make sure your concerns are handled with care.
I would rate this company ZERO stars as their policies and customer service is atrocious! Purchased shoes for my son and they were too small. He tried on the shoes the day we received them and I initiated a return and refund request. Their online policy says that items can be returned because of customer preference but that is clearly not the case. Horrible, horrible experience!!! NEVER do business with this company!!!
By Angela H.
Response from Sixfootoak· Nov 13, 2025
Thank you for taking the time to share what happened - I can hear just how upsetting and disappointing this experience has felt for you, especially when you were simply trying to find the right pair for your son. I'm truly sorry that things haven't gone smoothly so far, and I appreciate you letting us know. I's really like to take a closer look at your order so we can understand exactly what happened with the size and review the details properly. When you have a moment, could you share a quick photo of the shoes you received along with the size label? This will help us check everything carefully and make sure we guide you in the right direction. You're not alone in this - I'm here to support you and help clear things up step by step.
