SimplyNUC, Inc.Reviews of simplynuc.com

Great product and fast

Great service!

1st class company, very responsive - thank you

The Simply NUC team was very helpful with questions I had before my purchase. I signed up for a pre-order on a new model, and it was shipped immediately upon release. The equipment and support are both first rate, will purchase again in the future.

Excellent product, helpful service. I plan to share with other administrators throughout our diocese and local churches.

My overall experience with SimplyNUC has been very positive. Since I've received my Hades Canyon, I've been in contact with their support team on multiple occasions and they have always been very prompt and thorough in their responses. NOTE: I haven't had to return my device, so I have no experience with that part of their after-sales service.

Customer service and presales is amazing service, however I have to put an overall low score as the airserver product is not at a useable performance level. This is something that should have never been released until the many issues have been resolved. Update: Reseller reached out based on this review asking if I could improve the rating based on the satisfaction of customer service and the fact that they refunded after the product was returned within 7 days of receiving the product. While I still consider their customer service to be top notch, my experience with the product testing in Nov 2018 was not great. The product way under performed and had a number of issues that was shared.. At the time, they didn't believe any of those issues could be resolved quickly. Also, at the same time, I didn't think it should have been released with what was experienced. Based on the reply to this review from SimplyNUC, it sounds like those issues have been resolved in the last month. That's great to here, but not experiencing that myself it's hard to improve the review as it was originally released with the number of issues that it had before. At this time, I need to keep the review at 2 stars for the great customer service, with the product being at 0 stars due to the number of issues experienced (at the time of testing) and none of them being able to be resolved at the time with the only option by SimplyNuc to return the product for a refund.

Presales support was very helpful. Ordering was straightforward. Everything was perfect with the new system usable immediately.