SimplyNUC, Inc.Reviews of simplynuc.com

Great service from SimplyNUC! They were proactive in communicating to me the expected delays and some alternatives of what was ready to ship. I was able to pick a different alternative and get it shipped quickly.

Great Computer

Easy ordering, good communication, and showed up fast. Highly recommended.

All the attention.was very good at every moment. It was not 5* because it shiiped 3 days later than expected.

Nicole was on top of my order from day one and when supplies caused a long wait for the original Topaz I wanted she was right there to offer a comparable model which was delivered within the week and is already deployed in my lab. Only one NIC but not a show stopper. Thanks a million for such first class service.

1 Star for dishonest service. I ordered my device (ruby r8) because the website labeled it as "Now Shipping" while other devices were labeled "On Back Order". I'm actually only in town for a short time. So I ordered the device and paid for rush shipping. The next morning, I get an email that SimplyNUC is very sorry but the lead time is actually 1 week for this device. I guess it's not "Now Shipping". So I wait two weeks with no update, and then email them. And now I get a song and dance about how the product wont be shipped until April-June. I'm sorry, that's a hell of a lot different than "Now Shipping". And for reference the ASPN50r7 is listed as "Out of Stock" and the NUC11TZI7 is listed as "On Backorder". This is just completely disingenuous. And do you think I really care for some made up excuse of "current global chip shortages, severe weather, Chinese New Year, and Covid-19"? You have severe weather to deal with every year, the Chinese New Year happens every year. The global chip shortage has been happening for two years now. And it doesn't mean you can't ship your products, it means you have less to sell. And Covid 19??? Again, it's been two years, you seriously haven't figured out a safe process yet? I'm sure in that two years, you've got a good sense for how long it takes to ship a device. How ridiculous, all of that constitutes a 2+ month wait on top of the two weeks I already waited for a device that's "Now Shipping". Needless to say, I told them to cancel my order and refund my money. Even if I wanted to wait for the device, I couldn't. I'm going to be out of the country in a few weeks. Who knows when I'll be back. That's why I bought a device that said, "Now Shipping" instead of one that said, "Out of Stock" or "On Backorder". Did they cancel the order? Did they refund my money? Did they at least respond to my cancellation and let me know how they plan to fix the situation? No, of course not. But two days later, I start getting automated emails from SimplyNUC's ordering system. I received a FedEX tracking number in one email and a "Your order is complete" in another email. Miraculously they had a device to ship to me. So, after 3 weeks I finally get my device. The FedEX shipping was fast. It did take an extra day because of the snow in NYC. I just don't understand the poor service. I wont be doing business with SimplyNUC ever again.

SimplyNUC reached out after i placed my order to advise of a long lead time due to (un)available GPUs and offered to either send it when the GPU was available, get it without the GPU or showed me a couple of other models that were immediately available. Ended up ordering this model without the GPU and sourcing my own. NUC arrived a few days later. Very happy with the build quality and the customer service!

The whole consultative sales process was perfect. Very professional. I am trialing one system to determine a footprint for several more. Great for top to bottom.