Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
868 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Eyeglasses: Prescription eyeglasses from SimplyEyeglasses.com, glasses, sunglasses and lenses by brand name eyeglass designers at a discount online.
SimplyEyeglasses.com (simplyeyeglasses.com) has 868 customer reviews on The Fair Hearing, with an average rating of 4.7 out of 5.
Showing 732 reviews with 5 stars · Clear filters
Ordered Wiley X safety glasses. Product was as shown on the website. Communication was good. Once order was completed, shipping was as good as it could be with being a Canadian shipment. Would use their service again for designer glasses in the future.
By James S.
Response from SimplyEyeglasses.com· Oct 12, 2016
Thank you James! We look forward to your return! Chris SimplyEyeglasses.com
Simply Eyeglasses helped me out in a tough pinch by super expediting an order for glasses before I went on a trip. They were wildly helpful and I got just what I needed. I'm grateful!
By E. L.
I had a complicated order which had a minor error on my part due to a misunderstanding. I promptly received a phone call which corrected the mistake and refunded the the small amount that I had overpayed. I'm happy!
By Alfred M.
Response from SimplyEyeglasses.com· Oct 12, 2016
You're happy we're happy! Thank you Alfred! Chris SimplyEyeglasses.com
UPDATE: I've changed this to a 5 star review because of the great response by SimplyEyeglasses to my original review. They called me within hours and offered for me to return the glasses so they could go for the thinner lenses. Best service I've seen anywhere. Fantastic customer service and timely delivery as promised. Glasses are excellent. My only issue is with a technical issue. I bought rimless glasses that require drilling the lenses to install the frames. Because I have a strong prescription, I ordered the highest index lense available. Here is where their customer service shined - they contacted me immediately and said that because they needed drilled, they had to move me to the next lower index. They immediately gave a refund for the cost difference. However when the glasses arrived, they were thicker than my last pair, even though my prescription was actually less on the new glasses. So my previous provider had apparently been able to drill the highest index lenses without issues. So I'm disappointed that my new glasses are not as thin as before.
By Rex
Response from SimplyEyeglasses.com· Oct 12, 2016
Hi Rex, We are so sorry you are disappointed in the thickness of your lenses. We will be contacting you about returning the eyewear. We would like to evaluate the lenses, perhaps we can make them thinner. We take drilled lenses very seriously. We do not want you to have any problems with the lenses cracking around the drill holes. Stephanie has left you a voicemail. Please, give us a call and we will make arrangements for you to return the your eyewear. Thank you, Cindy 1-866-665-6393
Maddie was very patient in telling me about the product and also with the re-order process! She knows the product well and provided a great customer service. Thank you. Jae
By Jae K.
Response from SimplyEyeglasses.com· Oct 12, 2016
Thank you Jae! We appreciate it! Chris SimplyEyeglasses.com
I had never ordered glasses online before. I wasn't sure of a few measurements. Linda Cole was very helpful in explaining exactly what I needed to provide and how to do so. I love the glasses!
By Dawn R.
Response from SimplyEyeglasses.com· Oct 12, 2016
Thank you Dawn! We are happy that you chose Simply Eyeglasses and that you love your new glasses. Thank you for also remembering Linda. Chris SimplyEyeglasses.com
First pair I ordered didn't fit right so, it was returned for a difffernt model and size.....Perfect fit! I will continue to be loyal to simplyeyeglasses.com for future purchases. Thanks Again
By Rod P.
Response from SimplyEyeglasses.com· Oct 12, 2016
Truly appreciate your loyalty and you business Rod! Chris SimplyEyeglasses.com
Fast ship good prices
By lynn a R.
Response from SimplyEyeglasses.com· Oct 12, 2016
Thank you Lynn! Chris SimplyEyeglasses.com
