SimplyEyeglasses.comReviews of simplyeyeglasses.com

Response from SimplyEyeglasses.com· Feb 29, 2016

Linwood- I would like to take the opportunity to take a minute and let you know that your lenses with Simply Eyeglasses are 100% guaranteed. If you have any issue please call us at #866-665-6393 from 10-5 Eastern time. We would love to help you figure out what the issue is and have your lenses remade for you to your satisfaction. Thank you and we look forward to hearing from you! -Stephanie

Response from SimplyEyeglasses.com· Feb 24, 2016

Hello Ms Buck, I do apologize that you were unhappy with the length of time it took to receive your prescription eyeglasses. Your order was placed over the Thanksgiving holiday weekend while our office was closed. On November 30th we contacted you with the information to mail your frame to us and to speak with you about your prescription lens selection. We received your frame on December 8th and shipped them priority on December 11th. It took only 3 days to process your lenses. The eyeglasses were delivered to you on the December 14th. The total process was 11 business days, this includes the time it took us to receive your frame and shipping time. It is unfortunate that it took 8 days to receive frame. Again, I apologize. I hope you are satisfied with your prescription sunglasses. Thank you for business! Have a wonderful day! Cindy

Response from SimplyEyeglasses.com· Sep 25, 2015

Hello Mr. Thomas Smith- We do appreciate your business and thank you for your order. We would like to address a few of your concerns. We order all frames directly from the manufacturer to ensure authenticity. This allows us to offer frames at a lower cost to our customers. We have over 60,000 frames on our site. The frame manufacturer's provide us with images. It is rare for a model number and image not to match but on very rare occasions this does happen. We do verify model number, color and size on the actual frame to the order placed by our customer. Unfortunately, frames are part of the fashion industry and are sometimes discontinued or placed on back order. We do notify the customer within 1-2 business days upon receipt of the order. Some manufacturer's take longer to be received than others. Your order was placed on July 1st after our order processing time. Your order process started on July 2nd and was shipped on July 17th with priority shipping instead of ground shipping. If you take into consideration the holiday and four weekend days, your order was processed and shipped in ten business days. As you know, you ordered special Drivewear lenses with a high prescription. Some prescription and frame combinations take longer to process than others. We ask for seven to ten business days to complete prescription orders. We hope that you will place another order with us in the future and if you are in a hurry we will do everything in our power to expedite your order as we would for any customer. Thank you for the time you spent writing this review. Have a wonderful day! -Stephanie

Response from SimplyEyeglasses.com· Aug 26, 2015

Hello Jerry, Please, contact our office. We will be happy to remake the lenses making the adjustment on segment height at no cost to you. All our lenses guaranteed 100%. Thank you for your support. Enjoy your day! Cindy 1-866-665-6393

Response from SimplyEyeglasses.com· Aug 26, 2015

Hello Martha, The clip your purchase is sold as set. When you order a clip individually, it is more expensive. The clip may need to a slight adjustment to fit your eyeglass frame. Most eyeglasses do have a slight curve or tilt. Please, send the complete set to us, we will be happy to adjust the clip for you. Enjoy your day!! Cindy 1-866-665-6393

Response from SimplyEyeglasses.com· Aug 26, 2015

Hi Amber, After remaking the lenses. I hope you are happy with the cleaning process of the lenses. Have a great day!!

Response from SimplyEyeglasses.com· Jul 9, 2015

Hello Rae Ann, Thank you for your order and time to write a review. We ask for 7-10 days business to complete prescription lens orders. Your order did take the full 10 days. Unfortunately, shipping to Canada from the United States adds another 7-10 days to the arrival time. Enjoy your day!