Service Charges Ruined My Experience
Maybe there's an ad-supported option you can offer customers? Just so people don't *have* to forfeit their gift money. It feels very un-gratifying to get some percentage instead of a nice whole number, psychologically. Or maybe just have a flat membership fee that the registrant pays upfront? Also, I opted for my money to be paid via PayPal. I believe PayPal also charged a fee. You should warn customers of this. I would've certainly opted for a check if I knew PayPal would skim off the top as well. Won't use your service again—or recommend it—as a result of these fees. Perhaps if you made some changes, I would. It's too bad, because the concept is good, and the service is helpful. It won't be long before a competitor solves the fee problem and steals the market. Just a thought.
By Deborah
Response from SimpleRegistry· Jul 7, 2016
Hi Deborah, Thank you for your feedback and I'm sorry you did not have the best experience with SimpleRegistry. I understand your frustration and wish there was more I could do. The convenience of using a credit card has a % fee associated with it that we can't afford to cover and still operate as a company. At this time we pay credit card companies up to 3% of each gift amount. In order to address this fee issue, we created a 100% free registry option in 2015 whereby gift givers can choose to give a gift with cash or check and still mark items off the couple's registry. I'm sorry you decided not to use this option. I'm happy to talk to you more about this and your overall experience with SimpleRegistry. Please email me at [brandon] [at] [simpleregistry.com]. Best Regards, Brandon Warner Co-founder SimpleRegistry Register anything, anywhere.