I had to use customer service, but they were great
I ordered the purple ruffled linen duvet in queen size. It took longer than I expected to arrive. Once I put the duvet on my comforter I noticed that there were three small holes. I was able to contact customer service and, after providing proof (pictures), they are sending me a new one without having to send the old one back. This is the first linen anything I have had. I like that it is resistant to dust mites. After changing all my bedding (including getting a wool comforter), I feel as though I can breathe better. My comforter is 86 x 86 inches and it fits well inside. There are ties in the inside corners to hold it in place. The ruffles go around three sides. The opening is approximately six inches from the end (on a ruffled side) instead of being right at the end like some duvets. I appreciate that. I took off one star just because of the slow shipping and the disappointment I felt when I saw the holes in the first one I was sent.
By Angela



