SimplehumanReviews of simplehuman.com

c est la 3eme fois que j'achete poubelle simple human capteur et elles sont déficientes juste après la fin de garantie. SOIT 5 ANS ET 10 ANS POUR CELLES A PEDALE; les 3 ont eu le même problème. MALGRE UN PRIX TRES ELEVE : d autres marques sont à 79.90 € CELLES DE SIMPLE HUMAN VONT JUSQU A 249 E !!!!! A FUIR service après vente nul. mme carel katia

There’s an old saying: "Buy cheap, buy twice; buy expensive, buy once." The idea is that a premium product should last longer and save you money in the long run. Simplehuman, however, completely fails to deliver on that promise. I’ve had to RMA two of their 58L Rectangular Sensor Trash Cans (different colors, same model) due to recurring sensor and lid failures. After months of delays, they approved my warranty replacement—but five months later, it still hasn’t shipped. Instead, they tried offering me store credit that didn’t even cover the replacement cost. Looking deeper, I found I wasn’t alone. Multiple customers report the same issues across different generations of this model—sensor malfunctions, lid failures, and power problems. A so-called “premium” product should not have widespread defects. Meanwhile, brands like iTouchless, Brabantia, and Kohler offer comparable products without the service nightmare. If you ever need support from Simplehuman, expect delays, excuses, and frustration. The only way to get a real response is by filing complaints with the California Attorney General (oag.ca.gov) and BBB (bbb.org). Simplehuman’s marketing might say "buy expensive, buy once"—but in reality, you’re just paying more for the privilege of fighting for a warranty they won’t honor.

Commande poubelle 58l noire à double compartiment à capteur (vocal et capteur sensitif)=>400€ Dès réception/déballage dysfonctionnements constatés de la poubelle qui s'ouvre toute seule sans raison apparente, aucun bruit ambiant, la poubelle se met à s'ouvrir seule alors que personne ne passe devant, et pas de bruits. Bien sûr, capteur neuf et propre! Evidemment dysfonctionnement aléatoire, s'ouvre seule, puis se referme quelques secondes après, le défaut réapparait plusieurs fois dans la journée. réponse du SAV Simplehuman : nettoyer capteur, pas de bruits ambiants=> OK Demande de vidéo "explicite"... très simple bien sûr de rester cloîtrer devant sa poubelle près à dégainer le téléphone dès la moindre réaction de la poubelle, tout ça pour ne la voir s'ouvrir qu'une fois puisque bien évidemment elle ne se réouvrira pas dans la seconde qui suit, et que bien sûr il faut tenir tout ça dans une vidéo compacte transférable par mail!! Bref SAV inexistant qui botte en touche, marketing très fort en revanche, mais comme souvent, très fort jusqu'à la vente, puis plus personne ne veut assumer ses responsabilités ensuite. Je ne sais pas comment de tels industriels s'imaginent perdurer dans le temps en apportant un service aussi médiocre après vente.

On 12/6, I placed an order for a stainless steel step trash can. When we received our order, it was a white can instead. I contacted customer service, and they placed another order for the original color we ordered. Later, we received the replacement order and it was again the wrong color (white). They place a third order. Now at this point, we are leaving town for Christmas, and I contacted customer service again, saying that we would need FedEx to pickup TWO trash cans BEFORE 4PM on 12/23. Customer service put in the FedEx pickup/call tag for that day, but they failed to put it in for both trash cans. They also failed to inform me (or perhaps isn’t aware - there’s an opportunity to educate your reps here) that with it being FedEx Ground, the window for pickup would be from 8AM to 8PM. I was home all day until we left town at about 5:30pm. They did not come before 4pm that day as requested, but we were also not going to put two expensive trash cans outside our door for anyone to take. The next day (Christmas Eve) we received a delivery outside our front door for a Christmas gift that had been delayed (two large boxes containing suitcases). Instead of verifying the contents of the boxes, FedEx stole our personal property thinking they were the trash cans for pickup. When we got back from being out of town (12/27), we went through the hassle of printing return labels and loading up our car with both giant trash cans and dropped them off at FedEx. We only found out that our luggage had been sent to Simple Human because they notified us that we sent them the incorrect item. Regardless of the outcome with FedEx, the point I’m trying to make here is that Simple Human is at fault for this entire ordeal. If they had sent us the correct trash can that we originally ordered the FIRST time, all of this would have been preventable. An apology simply doesn’t cut it, for all the time and money wasted from this situation. You’d think buying directly from SH would have guaranteed a smooth and luxurious process, but this is hands down the worst customer service experience I have ever had. I wouldn’t recommend SH to anyone, and I certainly won’t be buying liners or any other products from SH in the future. The quality of your service should match the quality of your products, and it simply just doesn’t stack up.

Een geurabsorber gekocht (2 stuks) die je aan de onderkant van de klep moet plakken. Prullenbak is ook van SimpleHuman. Het ontwerp is niet goed doordacht. Elke keer dat je de vuilniszak wilt vervangen, raak je met de bak de absorber aan en valt die in de zak. Het ontwerp is dus niet goed. Melding van gedaan en werd mij gevraagd een video van de situatie te maken. Daarna niets meer vernomen. Jammer, want het leek mij wel een handig product.

Horrific Customer Service. My package was supposed to be delivered in 2 days. After the package was a week late and the shipper could not identify a delivery date, Simple Human still would not issue a refund. Well, at least that is what they told me via Chat. Every time I called the customer support number, it would disconnect me after 15 minutes due to call volume. I eventually disputed the purchase with my credit card company. My package never arrived

Terrible customer services , scammer still away from they they don’t match price after it went on sale few days after purchase and its still within the 30 days return they want me to return the item and pay for shipment and than purchace the same item on sale , that’s ridiculous.

This was probably said before, but I feel like I must add my confirmation to others wondering. I purchased the hello kitty soap sensor pumps in 2021 as well as a regular one. They have slowly not been able to hold charge for very long and there is no option to change out the batteries. You basically will have a piece of junk that needs to be thrown away after three years which I think is not worth it at all. There is a diy video online on how to basically cut the thing open with a razor blade, buy an amazon battery and then epoxy the thing back together. All in all, this made me lose all confidence in the brand and i will be telling everyone I know as well. I will never buy stuff from them again.