SimplehumanReviews of simplehuman.com

I purchased a paper towel holder and 3 packages of cleaning tablets. I received the paper towel holder and only 1 packet. I sent them an email, took 3 days to answer and they wanted a copy of the packing list. I sent that, then they wanted a picture of the product (even though they had the order number). No less than 7 emails back and forth, each time asking for something different. We are talking about cleaning tablets here, not an expensive item. I've provided proof of everything! Now they've stopped responding. They do not list a telephone number, but found one via the Internet. Called and no one answered, and yes, it was within their working hours. Calls go directly to an unmanned extension. I waited for 50 minutes and no one ever picked up. I tried their "chat", no one responded (it said wait time approximately 4 minutes. I gave up after 35 minutes). Will never buy from them again.

Back in August I ordered trashbin liners but they never arrived. I was charged on the credit card but as of Nov 3 I still have not recevied any products. When I track the order it says it is still in transit. I have tried to contact them several time by both email and their chat bot but I don't even get a reply. I'm starting to think I got scammed! Beware of this company!!

I am bought the 58L voice + motion dual compartment rectangular sensor can a few years ago. The sensor stopped working in August 2022 and their team sent me a replacement lid. That worked for a bit, but it stopped working again in September 2023 so I ordered another replacement. I was told it would be shipped within 3-4 weeks. I checked last week with customer support, they told me they would let me know a shipping number the following day. Of course, they never followed up, so I did myself and they said it's another 4 weeks. This is a $300 trash can. I expect quality service. Instead, their team has been condescending, unhelpful, and frankly just nasty. This product clearly should not have been released as this is the SECOND time I've had to replace the main part of the product. I purchase simplehuman products because I believe them to be high quality and high design. This trash can has proven otherwise. These people are incompetent and do not honor their warranties!

I have 2 types of soap dispensers, manual and sensor. Chrome quality of these products is well below par. They corrode in less than 3 months, despite using superior quality soap and cleaning the units every week. This makes the unit price astronomical and a waste of money.

Don’t try to contact customer service about a warranty, regardless of whether you bought it directly from simple human. There is no customer service. It takes one to two days to get a text back. And then they make you jump through hoops to prove that you bought it from them, with a serial number and an order number. No problem. Took me a second to find my order number because my email was from a year and a half ago, I have a five year warranty. Find my email with order number/proof of purchase, and Serial number I sent them to them and then they wanted a video. When I sent the video through my text message where they initiated the chat, they said they couldn’t receive it and they had to email me. And when they emailed me. I sent them the the information they requested , and they still say it’s a troubleshooting error. This is a $250 trashcan! I can’t get a person on the phone to fix my definite warranty issue, and I can’t get them to respond. I suspected, they would be OK. Well you have to box it up and send it back , typical type of stuff and was prepared for that, and trust nothing, so I’ve kept the box and shipping label with original weights and dimensions (don’t you dare even try to ask me what size box I’m sending it back in and what the weights of the box are, I know that game). Also, even within your five year warranty from the factory, direct purchase, you’re only eligible for a full refund within 45 days of proof of purchase from the end users seller. That means, if you bought it on Amazon, and it took three weeks to get to you, you only now have three weeks to claim a factory warranty. If you even can. I did not buy on Amazon. I bought direct from the factory and I am having so many issues. It is unbelievable. a $250 trashcan and I cannot get a person on the phone, nor can I get anyone who seems to believe me about my issues. I am getting the runaround. This is a joke they don’t want to refund anything they don’t want to warrantee anything they don’t want to replace parts they don’t wanna replace items they just want to take your money !

This company is a scam. They sell products, claim they were delivered when they weren't, and keep your money. They have defrauded thousands of people l.

The customer service is a nightmare. You CANNOT speak to a REAL HUMAN. My mirror was never delivered and now I’m out $139.00. I will NEVER order from this company again.

Trash can has stopped working again. Warranty was filed and ETA on lid was 4-6 weeks. Ok fine and guess what passed that and still nothing and they have no ETA when it will be in. Won’t refund, won’t send new trash can. NOTHING