SimpleCitizenReviews of simplecitizen.com

The application preparation wizard forms were designed with usability in mind. It asks sensible questions so relevant support forms (e.g. I-765) gets included without problem. So quite quickly I finished filling up the forms and went to the support documentation part. Then I found my filing date is not current and I had to wait before I can file. This was not checked by Simple Citizen. I suppose I should be aware of this myself. With refund guarantee I was in a peaceful mind and went ahead to cancel my service. I requested twice to have this refund ... apart from two confirmations I didn't get any further information for the last 2 months. Eventually the customer service called me and apologized sincerely. I was very much appreciate this. She explained they were middle of a system switch and caused this delay and then within 48 hours my refund appeared in my bank account. So I have to say it's a bit of experience with ups and downs. If you ask me would you like to try again? I probably will ... :) when my filing date become current and if I choose to file it by myself.

I was about to hire another company to help me with my immigration process but in the last minute, I decided to choose SimpleCitizen because they were cheaper. Terrible MISTAKE! I had a tight deadline and they started messing up when they took 30 days to review my application. Usually, the process takes 5 to 10 business days according to their website. They never gave me a reason only said they were working on it. I finally found out that the translation of my birth certificate was delaying the process but they never told me that and I had to follow every single day to get an answer. The icing on the cake was when the USCIS returned my application because a signature and a form were missing. My process is not over yet so I'm praying that nothing else comes up. If I could turn back in time, I WOULDN'T HIRE THIS COMPANY. I might lose my job because of their disorganization. P.S.: The only good thing I can say about them is that their support is responsive. Update: After writing this review I was contacted by someone from SimpleCitizen who instructed me on how to expedite my work permit and even offered me a refund. Although my experience wasn't the best, I understand that unexpected things can come up and I appreciate the genuine desire of helping the customers.