Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
180 reviews
SilverLake FinancialSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
At SilverLakeFinancial, we find comprehensive loans that will dramatically lower your monthly minimum payment, save you thousands in interest, and help you meet your obligations to becoming financially independent! We work with lenders across the country competing to get you the rates you deserve.
SilverLake Financial (silverlakefunding.com) has 180 customer reviews on The Fair Hearing, with an average rating of 4.3 out of 5.
180 approved reviews, newest moderated first
The team at Silver Lake was attentive and responsive throughout the entire loan application process. Their transparency and honesty gave me confidence in their service. I wouldn't hesitate to work with them again in the future.
By Lucas H.
Response from SilverLake Financial· Feb 27, 2024
We appreciate your review, Lucas!
I was pleasantly surprised by the exceptional customer service provided by SLF. They went above and beyond to help me secure a loan tailored to my needs. I'm grateful for their support during a challenging time.
By Luke M.
Response from SilverLake Financial· Feb 27, 2024
Thank you, Luke!
SilverLake made the loan process incredibly smooth and stress-free. Their team was professional, courteous, and efficient. I highly recommend them to anyone in need of financial assistance.
By Cameron E.
Response from SilverLake Financial· Feb 17, 2024
Thank you, Cameron!
We got a letter in the mail that we got pre-qualified. I filled out trying to find options to be able to make the best decision for us. Lars called and started asking question and explaining we couldn’t get the loan but instead we can enroll on a program. We asked questions in return and asked if we can give him a call because we needed to look the numbers and other options we have. He snap and was very rude saying that we didn’t really needed help and he didn’t want to work with people that needed to think things. Very disappointing how we were treated. Will not recommend and definitely will not be working with this company.
By Millie T.
Response from SilverLake Financial· Feb 8, 2024
Hi there, Millie! I am so sorry for the way you were treated. We will address this promptly and we greatly appreciate you bringing this to our attention. We strive for excellent customer service and I apologize that we fell short. If you have any questions or concerns, please feel free to email me directly at [email protected]. We appreciate your feedback so we can improve. Thank you!
I received a prequalified letter in the mail for a loan approval for debt. I went online and filled out a questionnaire which included income, how much I wanted the loan for (which the letter stated how much I was eligible for, so I chose that amount) and it came back pre approved for a loan and that SOMEONE WOULD CALL ME WITH LOAN AMOUNT AND TERMS. “Lars” called me and started asking me the same questions that I answered online, except in a strange way. When he initially called me, he acted like I was calling him for questions and asking me how he could help me. So I told him I was preapproved for a loan, he said, ok so how much did u want to borrow? Now this was answered online but I entertained the question and answered. He proceeded to ask, what did I use my cards for? Was this due to like household, medical, life??? How long I have been in debt? Had it maybe since COVID or something? Then asked if I was employed and what do I do? In between questions (which I did answer), i stated that all of the actual relevant information (that most loan applications generally ask) were provided to get the preapproval. This man is just diving into awkward questions and wanting specifics about my life which I don’t believe that some of these questions have any relevance regarding a typical loan approval, and let me reiterate, after the preapproval came back it was stated that someone was going to be calling me with loan amount and terms. So after a few times of this and answering each question with a confused tone, I then stated to “Lars” that I was confused as to why I was being asked all of this again but now asking me more in depth info that isn’t typically asked on most loan applications. How does this have anything to do with being preapproved for a loan? Anyway, when I finally said to “Lars” that I was confused as to why he was asking me these odd questions and especially ones that I had already answered for the preapproval he said, ma’am I don’t know why your confused, I have to ask you these questions and I need you to give me more information including your social and other things so if you don’t want to do this then….I said “you don’t have to be so rude” in which he replied, ok well have a nice day and hung up on me. How unprofessional! Guess I wasn’t “pre approved” for a loan after all. The whole thing seemed shady and strange.
By Lynne G.
Response from SilverLake Financial· Jan 7, 2024
Dear Lynne, Thank you for taking the time to share your recent experience with us. We sincerely apologize for any frustration or discomfort you may have experienced during your interaction with our representative. We take your feedback seriously, and we want to address your concerns to ensure that future interactions meet our standards of professionalism and customer service. First and foremost, we appreciate your diligence in providing the necessary information during the prequalification process. Your time and trust are valuable to us, and we understand the importance of a smooth and transparent loan application experience. We are genuinely sorry for any confusion caused by the questions asked during your call. Having reviewed the situation, we understand that there may have been some miscommunication or misunderstanding. We would like to assure you that our employee is dedicated to providing the best possible service, and we believe there might be a chance for clarification. In an effort to better understand your specific concerns, we would appreciate the opportunity to connect with you directly. Your insights are invaluable to us, and we want to ensure that we address any issues comprehensively. Please feel free to reach out to us at [email protected] We genuinely value your feedback. Thank you for your understanding, and we hope to have the chance to restore your confidence in our services.
Do NOT trust any company Fishing for a loan. Go to your home bank you use. Keep getting trash mail, for a STUPID 5.95 % interest rate LOL. NO! Do not rebuttle this, do not try to explain, Do not say sorry. Stop sending trash mail Fishing for loans.
By Walter
Response from SilverLake Financial· Oct 24, 2023
Hi there, Walter! Please email us at [email protected] and we will take you off of our mailing list! We need your first and last name and/or mailing address so we can properly take you off of our list! Thank you!
Don't bother calling in to these people at all. Unless you want 0 credit for the next 5 to 7 years by all means ignore this, no loan offer will be made and you will not receive anything. it's a scam, they will ask you to send them money and not pay any of your creditors for months, they would work with them to reduce what you pay a month to your debtors, however, you now will be paying them to destroy your credit. If you cant make payments work with your creditors directly, they will work with you much more them S L F.
By Rr
Response from SilverLake Financial· Aug 10, 2023
Hi there! I hope this message finds you well. Thank you for taking the time to share your experience with us. We sincerely apologize for any negative impression you may have received during your interactions with our company. Your feedback is extremely valuable to us, as it enables us to continuously improve our services and address any concerns that may arise. We work diligently to find feasible solutions that align with their financial situations, always with a focus on achieving better financial stability. If there were instances where you felt our approach was not aligned with your expectations or in your best interest, we deeply regret any frustration you may have experienced. We are committed to transparent and ethical practices. At any point where there might be misunderstandings or miscommunications, we encourage our clients to reach out to us directly. We are more than willing to address concerns, clarify our methods, and find mutually agreeable solutions. Every individual's financial circumstances are unique, and we respect and support the choices that best suit their needs. If you would be open to discussing your specific situation further, we would welcome the opportunity to learn more and potentially find a resolution. You can reach out to our dedicated customer service team at [email protected] at your convenience. Thank you for bringing these matters to our attention. Your feedback guides our continuous improvement efforts, and we remain committed to providing valuable solutions and services to those who seek our assistance.
I cannot express enough how grateful I am for Silverlake Financial's loan service. When I was facing a financial emergency, they came through with a lifeline. The application was straightforward, and the approval process was quick. Their interest rates were reasonable, and they worked with me to find a repayment plan that fit my budget. I truly appreciate their professionalism and efficiency. Silverlake Financial is a reliable and trustworthy partner for anyone in need of a loan.
By Logan C.
Response from SilverLake Financial· Jan 3, 2024
Appreciate your feedback, Logan!
