Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Bad
280 reviews
Silk MaisonSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Silk Maison strives to enhance your life-wear using luxurious silk accompanied with our elegant design, allowing you to look and feel effortlessly glamorous. Every piece of design incorporates contemporary aesthetic and classical tradition, blending into the collections that encapsulate an entire look from day to night, city to home.
Silk Maison (silkmaison.com) has 280 customer reviews on The Fair Hearing, with an average rating of 1.6 out of 5.
Showing 223 reviews with 1 star · Clear filters
Product was a completely different color than as advertised. When I returned it I never got my refund, it's been three month and they say my return is in the refund "queue" but have stopped responding to my Customer Service emails. Never buy from this company!
By Stella K.
2 Teile bestellt und bezahlt im März 2023, 1 Teil erhalten im April, 2. Teil nicht erhalten. Auf meine Nachfrage und um Bitte um Rückzahlung des Betrages weil keine Lieferung erfolgt ist, bekomme ich keine Antwort mehr. Äusserst unseröse Firma mit betrügerischen Machenschaften.
By Claudia E.
I've been back and forth with Silk Maison's so call "customer service" for more than 8 month since they promised me a full refund on my dress which was broken. Every time we enter a new month it seems like they have the same excuse saying the money is frozen at their bank account, and they cannot pay my refund back. And the last month they then decided not to reply anymore. For all future customers: STAY AWAY!
By Mia N.
Ordered the slouchy wool/cashmere blend pullover on 13 June, in ivory. Which is pictured as a very just off white colour, so ivory and not cream. Received an email 7 days later on 21 June stating that my item had shipped. Finally. The tracking number linked to NOTHING except a message "this number can't be found at this moment. It's not available in the carrier's system yet" until 3 July, TWELVE DAYS later, when it finally showed up as actually being sent/tracked. It arrived today, 11 July, 4 weeks after I ordered it. And I was charged money for this ridiculous shipping experience! For a $209 USD [+ shipping!] pullover, the item itself is only just okay-ish, some sort of wool. Arrived in a, clearly used, ziplock bag. It is definitely NOT ivory, it is a very yellowy cream colour, quite different to the picture on the website. It also has a dark grease/oil/dirt mark on the front, about the size of someone's large fingertip and that your eye is immediately drawn to, given the light colour of the pullover. Absolutely unacceptable!! So my advice would be....um, no. Steer clear of this company.
By Kylie C.
Ich habe am 15.April 2023 drei Kleider bestellt (Order #217672), die bis heute (02. Juli 2023) nicht geliefert wurden. Obwohl der Händler geschrieben hat, dass ein Kleid nicht lieferbar sei, habe ich auch dafür bis heute keine Rückzahlung erhalten. Ich habe dem Verkäufer am 06.Juni 2023 geschrieben, dass ich von dem Kauf zurücktrete und das Geld zurück haben möchte. Daraufhin bekam ich eine E-Mail, dass der Fall erst geprüft werden müsste. Dabei steht selbst in dem Online-Portal von Silk Maison, dass die Bestellung noch verarbeitet wird und bei der Paketverfolgung steht, dass das Paket noch in China ist. Daraufhin habe ich Silk Maison bis zum 03.Juli 2023 Zeit gegeben mir das Geld zurück zu überweisen.
By Lisa P.
I got a mail 8 days ago saying my order had been shipped and giving me a link to follow it. Unfortunately this link hasn't been working since then, it only shows the carrier hasn't updated any tracking result or the tracking number/carrier info is incorrect. I've been trying to get in touch with the customer service of Silkmaison and despite my various mail NO ANSWER! I’m starting to think I got ripped off and before ordering I should have read the very negative evaluations just found on the web.
By Murielle J.
Firstly, speed of shipment: ordered 21 Apr, took 4 business days to ship items, received 10 May to Australia. Secondly, the quality is poor, the silk is very thin, not worth the money. Products are made in China but most of the best silk is from China so it’s not the reason for poor quality. Thirdly, very poor customer services once there was issue. I ordered a sleepwear set of slip and robe. Only the robe was sent and they asked me to keep the robe at discount (yes! No slip! You can’t wear the robe on its own!) and I requested a refund. I was asked to ship the item back to the US (of which Silkmaison covered the costs eventually), item was returned to them on 20 May and I only got notification of refund on 8 Jun after many follow up’s - so they don’t refund unless you chase them. All in all, not worth the hassle, there are many other better places to buy silks.
By Tammy B.
Took almost 6 months for them to finally return my money after they received the item back. Absolute nightmare to deal with them.
By claudia I.
