Silk MaisonReviews of silkmaison.com

1625 Mid Valley Dr, Ste 1 Steamboat Springs, CO 80487, USA, Steamboat Springs, Colorado

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1.6/ 5

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280 reviews

Silk Maison1.6Bad

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About Silk Maison

Silk Maison strives to enhance your life-wear using luxurious silk accompanied with our elegant design, allowing you to look and feel effortlessly glamorous. Every piece of design incorporates contemporary aesthetic and classical tradition, blending into the collections that encapsulate an entire look from day to night, city to home.

Silk Maison (silkmaison.com) has 280 customer reviews on The Fair Hearing, with an average rating of 1.6 out of 5.

Also known as: silkmaison.com
Website: silkmaison.com
Category: Clothing & Underwear
Location: Steamboat Springs, Colorado
Listed on The Fair Hearing: 2026

More in Clothing & Underwear, Colorado

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Jun 23, 2022

I'm attaching your email that you repliead me that my order sent via DHL and Invoice

Hi Silk Maison team, You said that you never promise me to send my order via DHL . You replied to my comment that I liead to everyone about shipping. Please see the email that you sent me when I ordered. In the above of the Invoice you wrote me that "Your order was shipped via DHL Express Invoice for order #172916 Hi Eliza, Here are the details of your order placed on June 3, 2022: And after 1 month I received an item and paid for customs clearance and I didn't like the quality, it was really cheap. I never wore it and the next day I got in touch via email how can I return .And you replied as returning country Czech Republic. But you said that you are US based country. You again lied .So I paid for returning shipping too and the Czech Republic customs clearance fee was unexpectadly expensive . The item received in good condition to your hand and it passed almost 2weeks and you don't want refund my money. You said that you are partially refund but you don't have the right to refund half. Because for shipping you never paid!!! Refund my money fully!!!! What an arrogant answer. Dear buyers, be careful, and avoid from this seller!You can see from their response to the customers how their customer care is . They place the blame on the customers, not themselves, and never take any responsibility. They are faceless. Silk Maison team , I wrote that if the item won't reach by June 15, please cancel, you said that you already dispatched and it's very complicated top stop the shipping and you shared a tracking number that had not moved for weeks and it was in Chinese. Since you said we can't stop it, I said okay, if it will be on time , then no need to stop. You told me don't worry. After you said we did it with fast shipping, and you even said we dispatched it via DHL in the web site live support correspondence. I have all the screenshots of the correspondence, I can share. It's been more than half a month since I ordered and now you say this is normal procedure? I have placed an order for the special day and I have been writing to you from the beginning so that it will reach this date, why should I order you if I have to wait for more than 1 month for my cargo? are you making fools of your customers? You are a faceless chinese seller, you are a liar, you are not an American at all, if you were an American you would not leave 100% of the customer as a victim... Shame on you!!!

By Eliza B.

Response from Silk Maison· Jun 25, 2022

Dear Eliza, Thank you for your reply. If our response has made you uncomfortable, then we apologize. This is part of your conversation with the online customer service, we have pasted the text here because we were unable to reply with a picture. (01:01:17) whisper we will contact our logistic to try to stop and exchange it for you. Still, please understand that the cancellation might fail as your package is on the way now. We will inform you of the result within 1-3 business days by E-mail. Please note to check. (01:02:05) Visitor 83268905 ok , please let me know for how many days it will be deliver to my address? (01:02:25) Visitor 83268905 I want to know all tracking information (01:02:32) Visitor 83268905 step by step (01:03:12) Visitor 83268905 AliExpress is also gives to all customers all tracking information step by step (01:04:00) Visitor 83268905 don't stop my order but I want to know that you dispatch with rush shipping company (01:05:36) whisper We are sorry that we do not offer expedited shipping， but we strive to provide you with the fastest delivery. We have also copied the latest logistics information for your package here. 2022-06-25 09:37 TÜRKIYE, Turkey, Send item to customs (Inb) We apologize for the inconvenience and unpleasant shopping experience caused to you. If we promised you that your package would arrive on time but it didn't, that is indeed our responsibility, but we really didn't promise you that because we can't guarantee the situation in transit. We know that no amount of apologies can make up for the unpleasantness you have experienced, but we are still sorry for everything you have suffered. We are sorry and thank you for your time. Best regards. SILK MAISON Customer Service Department