Horrible customers service
Horrible customers service. They will let you purchase...but be prepared to jump through hoops for weeks to get a, "return authorization" from "the manager". Who, NEVER gives one. DO NOT ORDER FROM THIS COMPANY.
By Carol
Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Poor
11 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Silicon Solar manufactures and distributes a large selection of residential solar panels, solar cells, lights, fountains and hot water systems.
Silicon Solar (siliconsolar.com) has 11 customer reviews on The Fair Hearing, with an average rating of 2.5 out of 5.
11 approved reviews, newest moderated first
Horrible customers service. They will let you purchase...but be prepared to jump through hoops for weeks to get a, "return authorization" from "the manager". Who, NEVER gives one. DO NOT ORDER FROM THIS COMPANY.
By Carol
I wish I read the reviews before I placed order from them. silicon solar doesn't accept online order, must make a phone call to place an order and wait for paypal invoice, the conversion on the phone left NO proof of what they said or promised unless you recorded the whole conversation. Now they denied everything that they promised me and refused my return even the light doesn't work since day 1(of course full charged). Please read the reviews before you purchase from them. Never recommend this company.
By Naomi C.
I ordered a fountain pump, it shipped the same day, and was as described. I have set it up, and the water pumped just like it said it would.
By Sarah