Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
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25 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Launched in 2001, SHUKR was the first company to provide contemporary modest clothing which met the aesthetic and cultural needs of the new generation of Muslims living in the West. As the company has developed, it has also attracted a loyal non-Muslim customer base, people who are attracted by the stylish, modest clothing SHUKR offers. SHUKR is proud to be able to serve people of all religions who find that their faith encourages them dress modestly, without having to sacrifice style and beauty.SHUKR also aspires to be a model Islamic business, by applying sacred Islamic values to a contemporary, multinational company. We follow fair trade and ethical labor practices, pursue a path of perfection by producing clothing of the highest standards, and apply Islamic financial and investment principles, avoiding interest-based financing.SHUKR is an Arabic word found in the Qur’an which means gratitude or thanks. God mentions in the Qur’an: "If you give thanks (shukr), I shall certainly increase you" (Qur’an 14:7). The company SHUKR was named as a means of reminding ourselves and others of this important Qur’anic word and principle.
Shukrclothing (shukrclothing.com) has 25 customer reviews on The Fair Hearing, with an average rating of 3.2 out of 5.
25 approved reviews, newest moderated first
I have ordered clothes from shukr last year before eid. Amazing experience. This year I ordered clothes, same style but in different color. Material was same, however stitching was not right, it was loose. I contacted them via email and WhatsApp, there is no response. And they hadn't refunded my duty yet. Not happy this time.
By Ima
I am a loyal customer. I must say that even though they post many pictures of clothes and videos as well, the clothes always appear more beautiful in reality. Never disappointed.
By Maja S.
If I had the option to give shukr 0 stars I would. I have ordered clothes expecting them to arrive before Eid as stated on their website. The clothes are arriving after Eid and are not within 5 working days either. We now have no clothes to wear and no time to do any shopping. There clothes are not sold from the UK although they claim to be a UK based store. Do not trust this Shukr. Customer service is also misleading and unhelpful. Update: Shukr ensured the clothes were delivered before Eid, although I was sent a text stating it would be delivered after Eid. Which was quite distressing. Its was also difficult contacting customer service as you have to create a ticket and wait for a response, which can take time. Also the clothes arrived only a day before Eid. My top was the right size and fitted, but the trousers were too long and I didn't have time to get them adjusted as it was given so close to Eid. The clothes are extremely expensive but generally good stitching. The experience was pretty stressful.
By H A.
Response from Shukrclothing· Aug 19, 2020
I am sorry to hear you had an issue with your order. 99% of all orders are delivered on time. Can you please send us your order number so I can look into this issue. I will be happy to offer you a gift voucher as compensation if you are unhappy with the service you received or the products you purchased. In addition to the gift voucher, I am happy to give you a full refund if you are not happy with your order including free return shipping if the order did not arrive on time . Our orders are sent from Amman, Jordan which is clearly stated on our website. Orders are delivered to the UK within 3 days and we offer free shipping to the UK. We have a 30 day return period (extended to 60 days as of March 2020 due to Covid19) and we refund the full value of the price you paid for the clothing and offer free return shipping if you opt for store credit. We have more details of return shipping fees on our website under Returns and Exchanges so as to help you make an informed decision regarding return shipping options in advance of placing you order. You can read more about this here https://www.shukr.co.uk/returns-and-exchanges
Fast shipping beautiful product. The thobes are a perfect fit, the colours and fabric, everthing couldn't be better. My husband is very happy with the product and would buy from them again.
By Ayesha C.
Response from Shukrclothing· Aug 19, 2020
Thank you for your comments. At SHUKR, our mission is to serve our customers by providing beautifully designed clothing manufactured to a superior quality using only the finest and most luxurious fabrics.
This review is regarding the returning process which, unfortunately, has been very disappointing so far. I returned a skirt, which I sent through DHL according to the rules of Shukr, (including printing my own return label) Tuesday last week. I updated Shukr, through their WhatsApp profile, that the parcel had been picked up by DHL and i provided them with the receipt. They thanked me and promised to return back as soon as the packet arrived to them. Yesterday (Tuesday a week after!) I wondered why I didn't hear anything from them, and I decided to track the package on the DHL Web site. Here I found that the packet arrived to Shukr on Thursday last week! But they hadn't contacted me at all! I wrote them yesterday and again today to ask them to please confirm that they received the packet and to provide me with the paying information, in order to be able to pay the shipping costs for sending me back the skirt in another size. They don't answer my messages at all! And I'm wondering if I will ever get another skirt or even money refunded. This has been a very bad experience with Shukr. I cannot recommend this to anyone! Update: Shukr has returned to me, announcing that my item will be shipped after 4 days. Thank you for that.
By Tina
Response from Shukrclothing· Aug 19, 2020
I am glad your return was processed. There are times when we have a large amount of returns to process. Some companies simply shelve returns and sell them to other customers without checking if it is in saleable condition. Nobody wants to receive a clothing item that has been worn by someone else. We unpack the return, make sure it is still new and has not been worn (except for trying on) and then we repackage it in a new packaging. When we have lots of returns at once the process takes a few days to handle. Therefore you experienced a slight delay. If you ever experience any delays in future please email us and let us know and we will deal with the issue promptly for you.
Shopping process was seamless. Please note that they send their products from the warehouse in Jordan, they do send an e-mail informing about this, but i overlooked it. They sent the parcel via DHL express with my order.
By Faheem H.
Response from Shukrclothing· Mar 28, 2019
Dear Faheem, Thank you for your feedback. We ship all UK orders directly from our factory in Amman, Jordan. This allows us to offer alterations on many of our designs. We are now able to lengthen or shorten many items including altering the sleeve length. This has not affected shipping charges and we still offer free shipping to the UK and orders are delivered within 3 working days via DHL. We also offer low-cost returns via our pre-paid return shipping label and DHL will collect the return from your home or office at no additional charge. If you opt for store credit instead of a refund you benefit from free return shipping. These exceptional benefits are the reason we ship all UK orders directly from our factory in Amman, Jordan. Thanks again for your feedback Best Regards SHUKR Customer Service
I've order a 2 Abaya and a dress from here and one hijab. All of great quality. I really love the ethics of this company. The only issue I did have was that one Abaya was tight through the arms and chest but was the same size as the other I had ordered. I looked at the sizing chart and they are the same. I was thinking maybe someone put the wrong size on the dress, I kept the Abaya and I am going to see about getting it altered to make it a little less tight in the arms. Also I think they should offer coupons to costumers who have bought from them for their next order( or every other order) which I haven't seen them do, especially since I had to get an alteration after paying a considerable amount for the Abaya.
By Maegan T.
Response from Shukrclothing· Mar 28, 2019
Dear Maegan, Thank you for your feedback. Ethics is something we really focus on and we have a new video on our homepage showing behind the scenes of SHUKR and how your clothing is produced in a sweat-shop free environment with the highest levels of ethics. The Yasmin Gown you purchased was tighter around the chest and arms because in the past we intentionally made Evening Gowns more fitted. However, as a result of customer feedback we have now made all sizes uniform so this issue has now been resolved and this is the reason you were issued free return shipping for the item. We do not offer coupons because we have a very large sale corner where we have a huge amount of recent seasons designs heavily discounted. You can shop the sale corner here: https://www.shukrclothing.com/international/women/women-sale-corner.html Thanks again for your feedback, Best Regards SHUKR Customer Service
I have bought from them on numerous occasions and their quality and service is beyond reproach. Their goods are a little pricey but you really get what you pay for. Very happy with Shukr and will continue to buy from them. Can't praise them enough.
By English M.
Response from Shukrclothing· Aug 19, 2020
Thank you so much for your appreciation. Our mission is to serve our customers by providing beautifully designed clothing made from luxurious fabrics tailored to the highest quality of manufacturing. We are so glad that you are pleased with your order. It is your appreciation that motivates us to perform at our very best. Thanks again for your feedback Best Regards SHUKR Customer Service
