Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Poor
107 reviews
ShrimpySelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Shrimpy allows you to manage and automate your cryptocurrency portfolios all in one place. It offers dedicated tools for asset allocation, rebalancing, and backtesting.
Shrimpy (shrimpy.io) has 107 customer reviews on The Fair Hearing, with an average rating of 2.8 out of 5.
107 approved reviews, newest moderated first
Great platform for automation of your trades. It's supereasy to use and does a great job with your portfolio. My highest recommendation form Shrimpy :-)
By Diana J.
Response from Shrimpy· May 16, 2022
Thank you so much for your kind review! I hope you continue to enjoy our platform!
Great tool. Test it by yourself and get its potential !
By Malick
Response from Shrimpy· May 3, 2022
Hello! Thank you for the kind review! I am happy to hear that you are getting a lot out of our site!
Overall useful portfolio management platform. It has some bugs which messed up my trades but hopefully they can improve that in the future.
By Rest
Response from Shrimpy· Apr 28, 2022
Hello! Thank you for the review! If there is ever anything we can help with, please let us know at [email protected] Thank you again for the review!
Awesome so far
By SCOTT F.
Response from Shrimpy· Apr 28, 2022
Hello! Thank you for the review! I am happy to hear you are loving the site! If you need anything at all please reach out to [email protected]! Thank you again for the review!
I was using Shrimpy; it was working well most of the time. Then I decided to become a "leader" that is where it started to get tricky; they are supposed to transfer a certain percentage of profit generated by your subscribers to you. I found them not transparent in accounting for profits and commissions, to say the least, and decided just to stop using them several months ago. Then yesterday, without ANY prior notice, I was charged for the year ahead. Support refuses to refund. Support also claims that payment notifications had been sent, but this is a lie; the inbox doesn't have anything of this sort, and I'm ready to prove it. UPD: got refunded through PayPal dispute
By Anton D.
Response from Shrimpy· Apr 24, 2022
Hello there! I am sorry to hear you are not happy with our refund policy or referral program. From what I could find it doesn't look like any of the users you referred have paid for a subscription so you would not make any commission on that until they do so. https://help.shrimpy.io/hc/en-us/articles/1260803099050-Affiliate-Referral-Program Here is a good breakdown of this for you! Additionally, you were previously advised that if the emails are not whitelisted in your address book then the payment reminder email was likely blocked by the email provider altogether which we can not control. I am sorry that you were not happy with this outcome. Thank you for your review!
Overall mostly love the site. One gripe. Stop loss triggered. I choose to restart and get another stop loss . Would love the stop loss timeframe to reset to my restart
By Phil
Response from Shrimpy· Apr 20, 2022
Hello there! Thank you for your review! If you would like some stop loss pointers you can shoot us a message at [email protected] and we can discuss there. Thank you again for the review!
1. I got charged for another year without notice Apparently the service is in auto renewal and Shrimpy doesn’t send *any* emails prior to the date of autor renewal, so I got charged for another year when it’s been months since I don’t use it. So I emailed customer support right after I was charged and they said they don’t reimburse. That really sucks, because I was planning to keep using your service later this year but now I won’t. I also brought you 3-4 clients but I won’t be recommending Shrimpy anymore 2. I missed a great opportunity I was decided to sell at certain point, having made great profits. I set the order, though it had gone through, and didn’t check until 3 days later. To my surprise, it hadn’t gone through. I like to think it’s a UX UI problem to console myself, with that confirmation button so low to the right (which I think they changed in the new design). Sadly, a bitter experience. If you really care and have the decency to reimburse me, I’ll change my mind, and will update this review. My case is #17992 UPDATE answering to your response: I work in tech so I know the blackmailing problem, but your promotion emails reach my inbox perfectly, and those are automated, too. I asked my partner who used the service too and he didn’t get any, neither. Stop excusing and offer a good service guys. If you have tech problems you don’t know how to solve, offer other solutions, like reimbursing for a non requested service. Also, you answered to my thread asking “May I ask why you've decided to cancel your subscription?”. What a joke 🤡 UPDATE 2: They finally reimbursed the money. Changing the review from 1 star to 3.
By Javier
Response from Shrimpy· Apr 19, 2022
Hello there! I am sorry to hear that you were unhappy with our refund policy. We do send out payment reminders prior to payment being charged. Unfortunately our automated emails can be routed to the spam folder and in rare instances some email providers don't deliver them at all. To prevent this, you can add [email protected] and [email protected] to your address whitelist to ensure our emails are not swept up in Spam filters. I will email you privately via that ticket to avoid putting personal information on this platform. Updated: Hello! I reached out to you via email to get the information necessary for a refund request. If you would like to proceed with that I will need you to respond to the emails with the requested information. As for the automatic emails for payments they go out to everyone with automatic payments to the email on file. We have no issues with that service and can only recommend you whitelist the email addresses to avoid issues in the future. When you are ready to proceed with a refund request please respond to my email. Thank you!
I am new to Crypto and even though I have learned a lot since I dove in back in Sept. 2021, I got Shrimpy thru a recommendation which I found after I purchased the yearly subscription and then found a big learning curve, so I just let it sit there. Fortunetly, thru another group I became better educated and since their program is not currently using binance.us, I got back into Shrimpy armed with what I learned but then even though I am able to do trades for accumulation, I am still finding Shrimpy difficult, not so much to use but understanding how to use it. I think they need to have a training section called 'Shrimpy for Dummies'!
By Rusty
Response from Shrimpy· Apr 19, 2022
Hello there! Thank you for your review! If you are ever having trouble understanding something you can reach out to [email protected] or reach out to any of our leader chats to get some pointers from other users. Thank you again for the review!
