Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Poor
107 reviews
ShrimpySelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Shrimpy allows you to manage and automate your cryptocurrency portfolios all in one place. It offers dedicated tools for asset allocation, rebalancing, and backtesting.
Shrimpy (shrimpy.io) has 107 customer reviews on The Fair Hearing, with an average rating of 2.8 out of 5.
107 approved reviews, newest moderated first
Worst copy trading platform I've ever seen. You guys manipulate all statistics...
By Mohsen
Response from Shrimpy· Mar 23, 2022
Hi Mohsen, thank you for your feedback. We understand that our social reporting is imperfect, but we absolutely do not misrepresent performance on purpose to entice or fool customers. However, we are hard at work on improving the social element of our platform and are releasing updates to your experience soon.
I have been a customer for a long time now. I have several portfolio's for several strategies I use. As for rebalancing Shrimpy is my very best choice. Very happy with their service. About me: I am trading cryptocurrencies for several years now. My portfolio strategies include: 1) Investing long term (HODL) 2) Investing Mid Term through Rebalancing Techniques (Shrimpy) 3 DCA and GRID trading useing 3commas and Pionex. As solid as it gets! :)
By Jan C.
Response from Shrimpy· Mar 23, 2022
Thank you for the incredible review, Jan! Let us know what, if anything we can do to keep you happy. :)
Très pratique lorsqu'on veut tester plusieurs portefeuilles différents et comparer les performances (ou gérer les portefeuilles des membres de la famille) Un outil très simple et efficace. Je recommande vivement.
By Thibault
Response from Shrimpy· Mar 20, 2022
Thibaud, Merci pour votre avis! Nous sommes très heureux d'apprendre que vous appréciez notre service!
I have send three separate emails to Shrimpy support for help to reset my 2FA to access my account. I have had no response! However, the debit order on my account works like clock work… so I have paid for a service I cannot access. Disappointed!
By Christoph
Response from Shrimpy· Mar 17, 2022
Hello! I am sorry to hear that you are not receiving proper service! I am having difficulties locating an account with the email you provided unfortunately. Would you please email [email protected] and ask for Alyssa? I will make sure this gets taken care of for you!
In 2021 i started to use Shrimpy and it was working fine, sometimes there were problems but that was rare and they were quickly solved. But end 2021 and 2022; Most of the times is not working at all. It's so worse that i even don't use it anymore and i paid for a whole year january this year. The main issue it have is that when it rebalancing the coins it got stuck for at least a whole day and ot's doing absolutely nothing anymore. I reached out to the customer service a lot of times without any result. The issue is occuring over and over again. They say if another api is also attached to your exchange this can cause this issue, but even when it's not the case this same thing is happening every other day. Waste of time and i recommend to use a free service like Pionex for instance even if you can only have max 10 coins in your portfolio.
By Romano
Response from Shrimpy· Mar 17, 2022
Romano, I am very sorry to hear that this is what you have been experiencing. I am personally taking your ticket over to get this situation right for you. I agree that it is unacceptable that you have paid for a full year for a service that has not been doing what you paid for. I will be adding 6 months of free service to your account today. The developers are working on a permanent fix for you and our CEO is now involved in getting this right for you. I will email you privately so that you may contact me with issues going forward and that we can work to fix this. Thank you for your review, we can never improve without knowing where we are failing.
I decided not to renew my account for a further year, due to the fact that I have wound up making almost no trades. Although I thought I had communicated that, my subscription in fact auto-renewed. So I requested cancellation and a refund, and these were processed promptly and professionally. Thank you
By Robert G.
Response from Shrimpy· Mar 14, 2022
Thank you for your review! We hope to see you back some day!
Thank you for the excellent service. Alyssa, addressed my issues, with instructions for bala balancing my automations. Best
By Janett C.
Response from Shrimpy· Mar 3, 2022
Hello! Thank you so much for your review! We are happy to hear you are pleased with our service!
I received good service recently from Alyssa and other at Shrimpy support. My automations on Gate.io had failed, and Alyssa's information, which was sent to me approx half a day after I emailed, explained the occurrence. I fixed it by, basically just waiting and renewing the API. But if I'd needed the support to act, they were there and in the loop, responding to me.
By Peter B.
Response from Shrimpy· Mar 3, 2022
Hello! Thank you so much for your review! We are happy to hear you are pleased with our service!
