Masks Made Fashionable
Love the masks! They took awhile to arrive but it was worth it: very chic, easy to adjust, breathable fabric, an all-around great purchase!
By Jonathan R.
Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Poor
418 reviews
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Shop clothing, accessories and home decor designed by independent artists and manufactured responsibly. Every VIDA purchase gives the gift of education to our global makers and their communities.
VIDA (shopvida.com) has 418 customer reviews on The Fair Hearing, with an average rating of 2.9 out of 5.
418 approved reviews, newest moderated first
Love the masks! They took awhile to arrive but it was worth it: very chic, easy to adjust, breathable fabric, an all-around great purchase!
By Jonathan R.
I love these masks. They are lightweight and easy to breathe in, even with the removable filter. I bought two and they fit both myself and my husband well, plus the colors are very nice.
By Shereen
Like others ordering masks during the virus, I also experienced the same customer NO service. However, if you want immediate customer service assistance, go to their Face Book page. I sent a message and spoke with Jena, who not only checked on my order, but advised my order was shipping. An hour later I received an email with the tracking number.
By Jeff N.
So comfortable and breathable and best of all its adjustable at the nose and the ears. It's so good that I'm giving one to a friend instead of selfishly keeping both. ❤😊
By Samantha
They charge your credit card prior to shipment. No response when you reach out to them thru email or Facebook messenger. I ordered products from their website in April and have yet to receive the items, and status is still pending, nothing has shipped.
By Mark
Response from VIDA· May 31, 2020
Hi Mark, I'm sorry for your experience here. Please reach out to me [email protected], so that I can see how we can assist right away. Best, Peter // VIDA
I ordered products of my OWN design TWO months ago and never received them! I have been emailing this company for weeks and they never respond! I just want my money back at this point!! I will NEVER use or recommend this business to ANYONE! VIDA&Co. STOLE my money and never sent me products! In a time like this where I have little to no money, this business makes me sick. How on Earth do you allow customers to purchase and never even respond to concerning emails!? TERRIBLE, TERRIBLE, TERRIBLE!
By Jess
Response from VIDA· May 20, 2020
Jess, Please reach out to me directly at [email protected] with either your email address used on the order or the order number, and I promise to get back to you within business hours California time today. Let's get this sorted out today. Thank you for your patience. Best, Peter // VIDA
It took 5 weeks to receive my face masks but I received everything as ordered.
By Lois Scandinaro Erdly H.
Response from VIDA· May 20, 2020
Lois, I apologize for the experience you are having with VIDA. We did in fact have some setbacks with mask orders due to international shipping problems related to COVID-19. We've recently resolved these issues and you can read about it here: https://blog.shopvida.com/2020/05/13/200000-masks-arrived-and-shipping-out. Please reach out to us directly at [email protected] with your email address or order number and we promise to respond personally within the day. Best, Peter // VIDA
Terrible customer support. Ordered masks on 4/24/20 and still have not received them 4 weeks later. They say when you order that you will receive them in 15-20 days...NOT TRUE!
By Brant
Response from VIDA· May 19, 2020
Hi Brant, I'm so sorry you've had this experience and that we'd not been able to connect with you about your order status. We did have some unexpected setbacks with mask orders due to international shipping problems related to COVID-19. We've recently resolved these issues and you can read about it here: https://blog.shopvida.com/2020/05/13/200000-masks-arrived-and-shipping-out. Please reach out to us directly at [email protected] and we will help with your order. We're here to personally help you, so please feel free to email today with your order number or email address. Best, Kelsey // VIDA & Co.