VIDAReviews of shopvida.com

BEWARE! Ordered kids masks over two weeks ago, and paid for two-day shipping. No masks yet. When contacted, company pled supply chain delays and said two-day (costs extra of course) clock began when they shipped, so, in effect, when they decide to start the clock. I think I was scammed. Refused refund (only have one hour, after ordering, to cancel?!). BEWARE

Masks came fairly quickly (compared to other reviews on here), but COVID vaccine protectors are at standstill. Don’t need them now, as I purchased them in July in anticipation to a trip we are taking next week. They won’t cancel the order or refund, even though it hasn’t shipped. The website said and still says that they will ship within 1-3 business days. It’s been 20 business days. Just update your website accordingly so you stop scamming people. Also - if you are copying and pasting your canned reply, don’t bother…just email me back.

I purchased KN 95 for kids and overnight shipping. The next day I received the order only to find a pack of 20 cloth adult dust masks with filters. I have e mailed 3 times and still haven't got a decent response. All I received was an e mail with a ticket id number. Very upset about this. I wanted my 7 year old to start school safely.

I ordered masks from them last year and was great. My gf did as well and it was amazing. I ordered masks in July 27th still haven’t received anything. This is especially frustrating since it said they were in stock. I paid for two day shipping and I’m still here without any masks. Truly frustrating customer service but no notification or follow up regarding delays considering product was “in stock”….

Wow! All of these reviews reflect exactly what’s going on. I have ordered from this company before and really liked the masks and knew that this is where I was going to order my kids masks for school from. I placed my order on August 8th still nothing. Status still says being prepared and warehouse. Order 688802. I ordered in more than enough time according to the website to have them by now. I have already emailed reviews @ shopvida.com and am expecting an immediate full refund. If necessary will contact the BBB and the attorney generals office after that. Do not take advantage of or mislead people especially when it comes to their children, personal safety or money. Doing all three in one transaction is a huge mistake. Also they deleted my comment about the delay off of their Instagram. Update 8-25-21 I received a refund this morning.

Ordering 4ply masks and K95s for kids and adults has been difficult with this company. Products are listed in stock at time of order but shipping timelines are not communicated clearly and are very delayed. Tiny writing under kids K95s saying we might actually receive M95s instead of the expected and paid for product in the header. No data openly presented for specs/efficiency of the M95s. Are they are an equivalent and safe substitute for kids? At this point, with the poor shipping timeline updates to the customer and this addition to potentially receiving M95s instead of the expected and advertised KN95s, it is really difficult for me to trust the ethics and transparency of this company during a global pandemic.

I ordered $100.00 worth of masks and overnight shipping. Did not get them. These were for children!!! Do not order. It is a scam!!!

Updated 8/25 I changed my review from 1 to 2 stars. I purchased the Kids FDA Registered KN95 Mask, 30-pack for my 4 year old. I received the package yesterday, and one of the masks ripped straight out of the bag. While they fit more securely than the standard disposable blue masks sold everywhere (which leave huge gaps on the sides whenever my son wears them), the Vida masks hold up about the same. The high price of these masks may just reflect labor costs, because the quality of the materials are subpar. I expected it to be at least comparable in quality to adult KN95 masks, and it’s far from it. I’m glad I didn’t splurge for the 100-pack. ————— I wish I had read these reviews before purchasing. I placed an order two weeks ago around 8am CST on August 4 and paid for overnight shipping. I emailed the company one week ago, asking about the status of my order, and I received this response: “The shipment of your order is still in progress. We are just waiting for an estimated shipping date from our warehouse team so we can share it with you. Unfortunately, we are facing a surge of demand due to the delta variant spread, and our supply chain partners nationwide and across the world are working around the clock to ship out orders as soon as possible. Please be assured we will be getting your order out as soon as possible. As soon as your order is fulfilled, you will be receiving a notification email with the tracking link.” At the time of the order, the website said shipment occurred 3-5 business days after purchase. Obviously that’s not the case. Given the number of complaints here and the fact that they’re still advertising false shipment expectations should be a red flag for anyone looking to purchase from Vida. Save yourself the headache of filing complaints and trying to get your money back, and just buy your masks elsewhere.