SOAHReviews of shopsoah.com

Response from SOAH· Jan 29, 2026

Hi Aimee, thank you for your review and we’re sorry for the delay and any frustration this caused. Your email was sent over the weekend, and as noted in our customer service policy, our support team responds to emails Monday–Friday during business hours. As soon as we were back in office, we replied on Monday with an update. If you still need assistance, please reply to our message with your order number and we’ll be happy to help right away. Warmly, SOAH Swimwear Support Team

Response from SOAH· Jan 29, 2026

Hi Katherine , thank you for your feedback and for your patience. We’d like to clarify that our processing policy states orders may take up to 3 business days to be processed, and your order was shipped within that timeframe. Once a package is in transit, tracking updates are managed by USPS, and occasionally scans may be delayed or not update in real time—unfortunately this is outside of our control. We truly apologize for any stress this may have caused, and we’re always happy to help if you’d like to share your order number so we can review the latest tracking details with you. Warmly, SOAH Swimwear Support Team

Response from SOAH· Jan 29, 2026

Hi Paulette, thank you for your feedback and we’re sorry for any confusion caused. When your return was submitted through our portal, the option selected was store credit. Since we want to make sure we proceed exactly how you prefer, our team followed up twice to confirm whether you wanted to keep store credit or switch to another available option—but we didn’t receive a response. To avoid delaying your return further, we processed it using the default selection submitted in the portal. If you’d still like us to review your return option, please reach back out with your order number and we’ll be happy to assist. Warmly, SOAH Swimwear Support Team

Response from SOAH· Jan 29, 2026

Hi Mandy, thank you for taking the time to share your experience, and we’re truly sorry for the stress caused by the tracking issue. Once an order is in transit, we unfortunately don’t have control over carrier delays or lost packages. However, we do provide complimentary shipping insurance up to $200 for all customers. As soon as you emailed us about the issue, we responded immediately and explained we could file an insurance claim on your behalf, but we needed a short written statement confirming the package was lost in order to begin the claim process. We followed up three times, but did not receive a response. When we later heard back months after, the insurance claim window had already expired and the order was closed, so we were no longer able to request a refund or replacement through the carrier. At that point, we assumed the package had been delivered. We truly apologize again for the frustration this caused, and we appreciate your understanding. Warmly, SOAH Swimwear Support Team